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Press Releases

January 26, 2021 | ChannelPro

Syntax’s 2021 IT Trends Report Uncovers the Pandemic’s Lasting Impact on IT and Security Investments

New report finds more businesses are planning to outsource security operations in 2021 as remote work and increased cyberattacks become the new normal

Syntax, the leading multi-cloud and multi-ERP managed cloud provider for mission-critical applications, today released its first-ever IT Trends Report, which surveyed 500 U.S. IT decision-makers on COVID-19 pandemic’s impact on their businesses and strategic decisions in 2021.

2020 was a year of unexpected and rapid digital transformation for IT leaders across industries. In today’s survey, 89% of respondents report that the pandemic accelerated their enterprise’s digital transformation last year. As a result, IT teams are stretched even thinner implementing secure and collaborative work-from-home environments, onboarding new technologies, and managing their company’s digital transformation initiative.

“The pandemic has presented unparalleled challenges for businesses of all industries and sizes,” said Marc Caruso, Chief Architect of Syntax. “Despite the issues of accelerated digital transformation timelines, 2020 provided many lessons for IT and business leaders and optimized best management and security practices for our cloud-native future of working-from-anywhere.”

Report key findings:

  • Outsourcing cybersecurity is an increasingly attractive solution. 83% of IT leaders with in-house security teams are now considering outsourcing their security efforts to an MSP in 2021.
  • Major budget and headcount cuts in IT despite increased cyberattacks and demands on IT. In 2020, 77% of IT leaders reported more frequent cyberattacks. However, many teams were ill-equipped to handle this increase in attacks, as 79% had to reduce their teams’ headcounts in response to the economic downturn.
  • IT leaders with internal security teams need more strategic counsel. 91% of respondents either employed their own security operations center (SOC) or in-house security talent. However, of the IT leaders with in-house security teams that are now considering outsourcing to an MSP, 45% cited a lack of strategic counsel from existing tools.

“This survey of IT decision-makers is insightful because the actions of these leaders and their companies in 2021 will set the tone for the next wave of innovation in the IT industry,” said Christian Primeau, Global CEO of Syntax. “Between competing technical and business priorities and new remote operating environments, the pandemic has already reinvented how organizations will work for years to come. When we return to our pre-pandemic environments, IT teams will increasingly rely on MSPs and third-party partners to support more aspects of IT governance, including cybersecurity, application management, disaster recovery, cloud migration and more.”

Additional key findings:

  • Increase in cybersecurity spending with 2020 spike in cyberattacks. More than half (56%) of IT leaders said they will allocate more than 40% of their IT budgets to cybersecurity in 2021. Additionally, 37% listed “improving cybersecurity protections” as their top IT investment this year.
  • A neglect of cloud security. Although decision-makers ranked security as the No. 1 most challenging aspect of the cloud, it didn’t register in the top cloud investments in 2021. Instead, factors tied to business continuity, like increased storage and/or flexibility (62%), multi-cloud and/or hybrid cloud capabilities (48%) and system maintenance (47%), took precedence, pointing to a particularly dangerous emerging trend — IT leaders may be confusing business continuity & disaster recovery (BC/DR) with actual cybersecurity.
  • Data / business analytics to substantially increase in 2021. Data analytics took the backseat last year because of the pandemic, with 42% of IT leaders reporting they deprioritized this and other business intelligence initiatives. But attitudes have shifted as more than half (55%) are planning to increase investments in this space in 2021 as they leverage growing repositories of data to drive business decisions.

The Syntax IT Trends survey was completed in October 2020. All respondents were at the senior management level or above and worked at companies with 500+ employees and at least $500 million in total annual revenue in the US. For more details and a comprehensive analysis of the findings, download Syntax’s 2021 IT Trends Report Survey here, or visit

About Syntax:

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes with thousands of customers trusting Syntax with their IT services and ERP needs. Today, Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure, resilient, private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves corporations across a diverse range of industries and markets. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM, HPE, and other global technology leaders. Learn more about Syntax at

Contact:Matthew Royse

Tel: 919-287-4873

matthew.royse@syntax.comKaty Hoeper

Tel: 312-964-9110

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