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As part of the recent virtual ChannelPro SMB Forum, Colin Knox, head of community engagement at SolarWinds, talked with ChannelPro about the importance of customer experience.
In this 1:1 interview, SolarWinds’ Colin Knox explains why customer experience is an important initiative for his company, steps SolarWinds has been taking to enhance the customer experience for its partners, and how his company is educating partners on boosting the customer experience for their clients. He also offers some do’s and don’ts around customer experience.
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