IGEL,†a world leader in software-defined endpoint optimization and control solutions for the secure enterprise, announced that it has named†Christopher Barker†as its Global Vice President of Customer Success and Support. A veteran customer experience executive, Barker brings to IGEL a proven track record for delivery of exceptional customer success and support programs that have resulted in revenue growth for businesses across the enterprise software, cloud computing, networking, telecommunications and hardware sectors.
“A thought leader in the customer success and support services space, Christopher is well-known across the technology sector for his ability to establish and build services offerings, implement scalable business processes and leverage partnerships for sustainable growth,” said†Jed Ayres, President and CEO, IGEL North America. “His deep knowledge and expertise will help to fuel greater success among our channel partners when it comes to supporting the deployment of IGEL solutions within their customer bases, while also enabling us to provide the level of service and support that will help us continue to drive growth and expand our market share.”
Barker joins IGEL from Intuit where he was Director of Sales and Customer Experience for the company’s enterprise, B2B software, and SaaS online product support. Prior to that, he was Director of Internet Services Customer Support and AppleCare Business Manager at Apple, where he led a global staff of 1,800+ contact center support agents, managers, project managers and vendor managers in the response and resolution for account, billing and technical support for Apple Print Products, iTunes Store and iCloud/MobileMe services. Before that, he held leadership positions at NetCom, AT&T Internet Services, Vendio and Motorola’s Broadband Solutions Group. Barker holds a bachelor’s degree in Business Administration and Political Science from the†University of California, Berkeley.
“Over the past several decades I’ve helped businesses across a wide range of sectors, from enterprise software to cloud computing to telecommunications, drive revenue growth by optimizing their customer success and support organizations, and I’m thrilled to be able to bring this experience to IGEL,” said Barker. “The commitment that the company and its leadership team has demonstrated toward fueling the success of its employees, partners, and customers is one of the things that made joining IGEL so appealing, and I and look forward to helping them modernize the way in which they engage with and support their growing customer base.”
Barker joins IGEL effective immediately.
