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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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Press Releases

November 16, 2017 |

Arise Launches SMB Cloud Customer Support Solution

Arise Virtual Solutions Inc., the leader in on-demand customer management solutions, has once again showed the flexibility of its call center platform by launching a new small to mid-sized business solution. This new solution provides these companies access, for the first time, to the innovative tools and technology the company has been developing for over 20 years.

Arise Virtual Solutions Inc., the leader in on-demand customer management solutions, has once again showed the flexibility of its call center platform by launching a new small to mid-sized business solution. This new solution provides these companies access, for the first time, to the innovative tools and technology the company has been developing for over 20 years.

Arise understands just how unique small and mid-size enterprises and their customers are, and that is what drove the development of this robust and flexible†SMB cloud-based version of its platform. It connects companies in growth mode with its network of thousands of micro call centers using the SaaS platform, in a relatively turnkey environment that is 100% web-based.

“We are so excited to keep changing the way the world works,” said†John Meyer, CEO of Arise. “This SMB solution makes the technology and tools that we have been developing for decades available to a whole new category of companies. It is truly what Arise is all about – leadership, innovation, and disruption.”

Our SMB solution molds to each client’s customer management operations with minimal effort and low start-up costs by leveraging a flexible, 100% technology infrastructure. It is a turnkey, live contact agent solution offering a suite of tools to satisfy your pressing customer care needs.

Services include:

  • INBOUND CALL SUPPORT
  • OUTBOUND CALLING
  • DYNAMIC SCRIPT BUILDING & WORKFLOW
  • OMNICHANNEL CAPABILITIES
  • PLATFORM FLEXIBILITY
  • QUALITY ASSURANCE

Leading the launch of this SMB version of the Arise Platform is†Stephen Bengtson, Senior Vice President SMB Division. “Our virtual platform addresses what are typically some of the most urgent needs for rapid-growth businesses: speed to revenue, profitability, and access to enterprise-scale technology and support capabilities on a small business budget. Rapidly expanding businesses shouldn’t have to make strategic tradeoffs between funding their growth trajectory, making key technology and people investments and providing their discerning customers the best experience possible. Often, their infrastructure fails to meet their dynamic, shifting needs and leaves their customer experience lacking, naturally impacting profitable growth,” said Mr. Bengtson.

Small to medium-sized businesses that make use of this 100% virtual solution will not have to worry about all the typical expenses associated with a brick and mortar infrastructure. They will be able to lower their total cost of ownership by taking advantage of the technology that Arise has been developing for 20 years. Arise has built the processes and tools essential to managing a contact center environment virtually and is proud to bring this cost-effective, robust solution to small and medium-sized business.


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