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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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September 28, 2017 |

RingByName Integrates Communications and Messaging Platform Into More Than 750 Workplace Apps Through New Partnership

New Integration With Zapier Expands Cloud Communications, Collaboration Across Vast Landscape of SaaS Apps That are Integral Tools for Today’s Workplace

RingByName, a leading provider of cloud business communication and collaboration solutions, announced their integration with Zapier, a Web app automation service, that embeds RingByName into more than 750 workplace SaaS applications. Available immediately, this integration makes voice and messaging capabilities an integral part of the everyday business workflow in workplaces around the world.†

Through this integration, any business currently using Zapier to automate custom workflows can improve sales and customer service and streamline internal communications. Because the integration occurs on the existing Zapier platform, companies don’t need to invest any development resources to enable RingByName’s capabilities.

“Communication and collaboration are part of an integrated workflow for the modern workforce,” said Matt Bramson, Chief Growth Officer of RingByName. “The launch of the Zapier and RingByName integration automates and improves workflows unlocking value and savings.”

RingByName’s integration with Zapier makes infusing business communications into every aspect of work even easier and more cost-effective. Customers are now able to set automated responses for missed calls via SMS, Gmail, or team messaging; archive voice recordings or email attachments in BoxÆ or Google Drive folders; and kick off a Salesforce or Intercom ticket in response to phone calls from specific numbers.

Some of the more notable apps into which RingByName can be integrated easily and quickly include: Google Drive, Google Sheets, EvernoteÆ, TwitterÆ, SalesforceÆ, DropboxÆ, WordPressÆ, Google Calendar, Gmail, MailChimpÆ, TrelloÆ, HubSpotÆ, Asana, GitHubÆ, LinkedInÆ, EventbriteÆ, Buffer, PayPalÆ, and ZendeskÆ.

“Today’s workplaces need the ability to easily embed their communications functions into all their other business software apps to maximize efficiency in both internal and external communications,” said Anderson Ouriques, Applications Development Manager at RingByName. “This integration with Zapier is the easiest solution available for embedding communications into many business applications.”

Businesses can create their own custom automations and workflows, including the following:

  • Archive a new call recording into a Box or Google Drive folder
  • Send an email response via Gmail upon receipt of a new voicemail message
  • Send an SMS to a support queue after a missed call from a customer
  • Create a new Google Sheets row after ending a phone call
  • Post a message in Salesforce after receiving a missed call
  • Send an automated Gmail email or Slack message after receiving a new phone call

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