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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News

February 21, 2017 |

Atera Augments IT Automation and MSP Efficiency with New Monitoring and Autocorrect Capabilities

Atera’s new technology improvements are designed to strengthen MSPs’ businesses through automation, enabling them to provide a better experience for their customers.

Atera, developer of the cloud-based IT automation platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and remote access into one solution, has added new automation features and upgrades to the platform that offers managed service providers improved performance and efficiency.†

The new platform features designed to streamline the automation process include:

  • Added Auto Healing Scripts, which triggers a script to run when a threshold level is exceeded.
  • Enhanced out-of-the-box monitoring, to further increase simplicity by expanding the network monitoring range.
  • Full integration with Splashtop remote desktop software.
  • A streamlined agent installation process through newly integrated troubleshooting diagnostics.

Other new enhancements to the platform include:

  • User activity status updates, enabling MSPs to see if an account is active, disconnected, idle, or locked before remotely connecting to the workstation.
  • Integrated Wake-on-LAN (WoL) capabilities, allowing a computer to be turned on or awakened directly from the Atera console.
  • Detailed invoicing creation based on contract type, ticket, and time entry.
  • Automatic alert system for expiring contracts via email.
  • Ticket timer options, providing better flexibility when setting up a ticket both automatically and manually.
  • Ability to edit or reclassify a ticket name.
  • Auto-save text added to tickets.

“The IT market is constantly evolving, and we want to ensure our MSP partners have the best monitoring technology in order to gain a competitive advantage in the industry,” says Gil Pekelman, CEO at Atera. “That means adding new features to help MSPs scale and automate their processes. Our platform’s agility and our investment in R&D enable us to improve existing features and add better ones. The new features and enhancements are bringing us one step closer to our vision of being the only tool MSPs need to manage their customers’ needs.”


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