IT management platform company Continuum has released public ticketing APIs that allow ticketing information to be seamlessly communicated between a professional services automation (PSA) platform and Continuum’s Remote Monitoring and Management (RMM) solution.
“With so many options available, we understand that many of our MSP partners have their preferred choice of PSA system,” says Carl Resnik, senior product director at Continuum. “Making these public ticketing APIs available allows more PSA vendors to integrate with Continuum. The authorization process has been seamless for the multiple vendors that have leveraged our APIs and we expect many more to utilize them going forward.”
In the company’s complete product and service business model, tickets can be generated when end clients reach out to Continuum’s Help Desk, Continuum’s InteliMon remote monitoring detects an issue on the managed device, or MSPs initiate the ticket as an issue in their PSA.
Continuum’s MSP partners also have the ability to create their own custom integration with these APIs to support their own home-grown ticketing systems.
For more information, visit http://www.continuum.net/.
Image source: Continuum