Tigerpaw Software, a developer of comprehensive†business automation software for technology providers, and GMS Live Expert (GMS), a North American channel-focused outsourced help desk support organization, have launched a new†integration partnership designed to improve communication, productivity, and reporting for managed service providers.
The new help desk integration enables service providers for Tigerpaw and GMS Live Expert to connect their help desk driven systems with GMS, improving ticket-driven help desk response times. The partnership simplifies service providers’ integration with an outsourced help desk solution that boasts industry-leading first interaction resolution rates, fully certified technicians, and a completely North American based team.
The Tigerpaw and GMS Live Expert integration brings to service providers real-time ticket notes, time entry, status, and resolution synchronization between Tigerpaw’s PSA solution and systems managed by GMS.
Current Tigerpaw partners can receive special pricing options for choosing to leverage GMS’ North American-based team to operate as their front line help desk resource.
For additional information, visit http://www.tigerpaw.com/.