Ricoh Americas Corporation has launched CHAMPS Cloud IT Services, a cloud-based services portfolio developed for Ricoh Family Group dealer partners in the U.S. Available through the company’s CHAMPS dealer services program, this new offering incorporates technology solutions from mindSHIFT, a Ricoh company and cloud services provider, and supplies dealers with help desk, server management, and email services.
With more than 15 years of experience, mindSHIFT will provide dealers with the most widely used and in-demand cloud IT services from a variety of industry leaders through an easy-to-use web-based control panel that provides automated service activation and account management, states Ricoh.
Components of the CHAMPS Cloud IT Services portfolio include:
- Total IT Help Desk: U.S.-based technical support to manage end-user devices 24 hours a day, 7 days a week, 365 days a year.
- Server Management: mindSHIFT’s management technicians offer support for customer’s servers on premise, in a datacenter, or in the cloud.
- Hosted Exchange Email: Offers customers the benefit of business email without the IT management hassles.
- Email Archiving: Enables users to safely archive and easily access email for storage, compliance, eDiscovery, and disaster recovery requirements.
“With mindSHIFT’s technologies, services, and expertise added to our unique and unmatched CHAMPS services portfolio, we are providing dealers with a services-led approach to grow their businesses without large upfront investments. Our partners asked for support ultimately running healthier businesses, and we’re confident this launch addresses just that,” says Jim Coriddi, vice president, Dealer Division, Ricoh USA.
Ricoh’s CHAMPS program consists of managed document and business process services, digital imaging services, production print services, and now cloud IT services. It is designed to help dealers successfully advance their business and obtain the proper know-how aligned with the expertise to offer advanced services that deliver information mobility and help customers capture, transform, and manage information more effectively.
For details on Ricoh’s full line of products, services, and solutions, visit www.ricoh-usa.com.†