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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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May 21, 2014 |

Survey Reveals Top Five Functions IT Executives are Outsourcing to MSPs This Year

In addition to identifying the top five outsourced functions, IT survey respondents identified their reasons for using a MSP.

Information technology executives have identified the top five IT functions they’re outsourcing to Managed Services Providers (MSPs) this year, for the most part to relieve the time and budget shortages that represent their biggest challenges, according to an IT survey sponsored by JDL Technologies.

JDL Technologies is a Managed Services Provider based in Florida that provides information technology solutions and IT services to businesses, schools, and healthcare providers throughout the state. JDL engaged Spiceworks to field the survey to provide insights into what drives organizations to use managed services and their criteria for selecting a MSP.

According to the IT survey, connectivity and bandwidth lead the top five information technology functions outsourced, followed very closely by 24/7 network monitoring, virtualization, disaster recovery, and security.

In addition to identifying the top five outsourced functions, IT survey respondents identified their reasons for using a MSP, citing three primary advantages:

  • Almost three-quarters (73 percent) said the top benefit is the reduced need to hire additional information technology staff.
  • More than two-thirds (68 percent) indicated that using a MSP enables their information technology staffs to do more, which is important in an environment characterized by time and budget shortages.
  • Almost two-thirds (61 percent) said that using a MSP gives them access to greater technical expertise than they have in-house.

According to the IT survey, two-thirds (66 percent) of respondents report time constraints as their biggest challenge, followed closely by budget challenges (65 percent). Some 40 percent of the IT survey respondents are using at least one Managed Services Provider this year.

JDL Technologies has summarized these and other IT survey results in an eBook that can be ordered here.

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