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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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March 17, 2014 |

Autotask, StorageCraft Offer New Integration to Streamline MSP Business Processes

The integration module works by mapping StorageCraft MSP accounts to Autotask customer accounts and synchronizing customer data.

Autotask and StorageCraft now offer an integration module that allows MSPs to simplify and streamline their business processes leveraging the StorageCraft Recover-AbilitySolution and the Autotask IT Business Management Solution. The integration module allows MSPs to automate their billing processes by mapping and synchronizing data from the StorageCraft MSP portal and StorageCraft Cloud Services with their Autotask IT Business Management Solution.†

Autotask MSP partners can enable this integration directly from within the StorageCraft MSP portal, giving them access to account and data mapping capabilities for automating and streamlining the process of servicing the backup and disaster recovery needs of their clients. One of the major features is the ability to manage licenses for components of the StorageCraft Recover-Ability Solution, such as StorageCraft ShadowProtect, and StorageCraft ImageManager.

The StorageCraft integration module allows Autotask IT Business Management Solution users to:

  • Track StorageCraft licenses and automate billing from within Autotask.
  • Map StorageCraft MSP licenses of ShadowProtect, ShadowStream, intelligent FTP, and HeadStart Restore to customer accounts.
  • Map and analyze account usage and storage space information from StorageCraft Cloud Services and the StorageCraft MSP Portal.
  • Synchronize StorageCraft account data for Autotask contracts automatically.
  • Create manual and scheduled updates of billing information between the StorageCraft MSP portal and StorageCraft Cloud Services portal and their Autotask solution.
  • Synchronize client history for auditing changes.

StorageCraft MSP partners interested in enabling integration with Autotask can do so by logging into the StorageCraft MSP portal and following the PSA Integration Setup link. This integration module is provided free of charge, and is only available in the United States and Canada.

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