Boston-based Intronis Inc., a cloud backup solutions provider for the IT channel, and Continuum, a channel-exclusive provider of integrated managed services that is also in Boston, have entered into a strategic technical alliance that simplifies and consolidates the day-to-day monitoring of Intronis backups on Continuum’s Remote Monitoring and Management (RMM) platform. The goal of the alliance is greater productivity and operational insight for channel partners, thereby increasing service levels and margin potential.
Additional features and benefits that VARs and MSPs gain as a result of the integration include:
- Web-based API for faster configuration and deployment
- Ability to monitor all Intronis backups from the Continuum IT Support Portal
- Introduction of automated ticketing from Continuum’s ticketing system to streamline backup monitoring and increase service productivity
- Intronis-specific data available in Continuum’s RMM platform provides greater detail on backup activity
“By integrating Intronis and Continuum, we are making it easier and more profitable for our mutual channel partners to deliver backup and recovery solutions as part of their managed IT services,” says Chuck DeLouis, vice president of product management at Intronis. “In 2014, Intronis channel partners can expect continued advancements in our technical integrations, as well as more emphasis on collaborative marketing resources that will help them differentiate, manage, and grow their IT services business.”
From a channel partner perspective, C.J. Ezell, founder of A-Safe Managed Services, notes, “…This integration certainly makes it a lot easier for our technicians to deploy and manage our cloud backup services remotely. The automated ticketing and integrated Intronis dashboard are service-minded, time-saving features that will help us deliver an even better customer experience.”
The new integration between Intronis and Continuum is available now in the Continuum RMM platform. Mutual Intronis and Continuum partners should contact Intronis support for the necessary Intronis API credentials. A webinar discussing the new integration will be featured online at www.intronis.com/resources. Additional resources and information will be made available on Intronis’ website and Continuum’s partner support portal.
