Vertical network developer Spiceworks has released the latest iteration of its flagship IT management platform. The latest release features free mobile device management (MDM) capabilities as well as significant updates to its inventory and help desk applications.
“Collectively, the new features will help more than 2.5 million Spiceworks users gain greater visibility and control over the on-premise, cloud, and mobile technologies used across their networks,” says the developer about Spiceworks 7 in a press release submitted to ChannelPro-SMB.
“Spiceworks 7 represents a major milestone in the evolution of our IT management platform and in how millions of IT professionals tackle their responsibilities,” adds Spiceworks co-founder and CEO Scott Abel. “From mobile device management to cloud service detection and everything in between, Spiceworks 7 is designed to make the lives of the IT professional that much easier.”
Through its partnership with Fiberlink and the integration of the company’s MaaS360 offering, Spiceworks users will now be able to address BYOD and device management challenges for free. They will be able to upgrade to premium services from MaaS360 for additional mobile security and management capabilities, including the enforcement of security policies, the configuration of devices over-the-air, remote support such as locking devices, the resetting passcodes, and the distribution of applications to individual or groups of devices.
Inventory & Scanning
Spiceworks 7 also enhances inventory and scanning capabilities compared to previous versions.
The inventory application enables IT professionals to customize scanning and inventory experiences. A new scanning workflows also enables IT departments to inventory hard-to-decipher devices in an intuitive way.
Help Desk Improvements
Spiceworks 7 includes an updated help desk application, designed to enable IT departments to more quickly react to end-user requests for support. The new help desk features a performance increase, updated aesthetics, and the ability for tickets to be updated in real-time by multiple IT professionals.