Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


ChannelPro Network Awards

hello 2
hello 3


January 20, 2013 |

LabTech Adds Intel vPro Integration

The remote monitoring and management developer enables remote control of KVM regardless of whether the OS is operational or powered down.

Remote monitoring and management (RMM) developer LabTech Software is now providing enhanced integration with Intel vPro technology in order to “eliminate expensive onsite visits, increase technician productivity, and minimize client downtime.”

In a press release submitted to ChannelPro-SMB, LabTech explains that its out-of-band management redirector interface provides MSPs with the ability to take control of a remote computer’s keyboard, video, and mouse similar to the way they can when use VPN – except that the integrated Intel vPro KVM enables this to occur even if the operating system is not operational or if a PC is shutdown.†

“Intel vPro technology-enabled systems managed by LabTech single-click connect capabilities can be diagnosed and remedied, regardless of the state of the desktop or notebook OS,” the company’s press release states. This includes application failures caused by system blue screens, patch management failures resulting in OS failures, or startup failures that prevent machines from booting.†

The ability to watch the boot sequences, access the BIOS, perform Windows repairs, and any other offline function remotely reduces support costs by eliminating customer site visits and PCs returned for repair.†

Intel’s integration with LabTech aims to reduce the setup requirements to fully leverage Intel vPro across client sites. “LabTech natively inventories Intel vPro capable machines, supports single click provisioning (vPro 6.5 and higher) and power control – right out-of-the-box,” the company states.

“LabTech is committed to extending our solution by seamlessly integrating widely available vPro technology that enables MSPs to simply click and remotely connect and control machines without the need to manually visit them,” adds LabTech CEO Matt Nachtrab. “Intel vPro-based PCs typically experience half the average downtime of a non-vPro PC, and vPro further reduces the need for IT service providers to make onsite visits to repair OS or hardware failure and reduced overall supportability costs.”

Intel vPro KVM support is available to LabTech partners at no additional cost.

Editor’s Choice

ChannelPro LIVE: Baltimore Builds MSP Relationships, AI Wows Them

May 17, 2024 |

The day-and-a-half event at the DoubleTree by Hilton in Pikesville, MD, featured business-enhancing educational sessions, networking opportunities, and a detailed look at cutting edge technology from leading vendors.

Verizon’s Strategic Vision for MSPs: A Conversation with Channel Chief Mark Tina

May 15, 2024 |

Verizon seeks to build relationships with IT services providers based on partnership, innovation, and support.

Deepfakes + Generative AI = Major Problems for Business

May 14, 2024 |

Deepfakes that can’t be distinguished from reality threaten to shatter the fundamental hierarchy of human trust and impact businesses.

Related News

Growing the MSP

Explore ChannelPro


Reach Our Audience