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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News

June 25, 2012 |

Aspect Applications Foundation Brings Workforce Optimization to SMBs

This new platform brings workforce optimization and multichannel interaction management with Microsoft SharePoint, Lync, and Dynamics CRM unified communications and collaboration technologies.

Aspect, a customer contact provider, is now offering the Aspect Applications Foundation. This new platform brings workforce optimization and multichannel interaction management with Microsoft SharePoint, Lync, and Dynamics CRM unified communications and collaboration technologies.

Features include:

  • Enterprise collaboration
  • Social enablement, such as discussion boards, instant messaging, and chat
  • Advanced analytics
  • Workforce accelerator to reduce handle times and improve efficiency
  • Optimization and automation facilitates integration and automation of customer-facing processes in the front and back office

Aspect Applications Foundation is scalable to customers of all sizes, including SMBs. For more information, visit Aspect.


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