The Calabrio User Group (CUG) aims to provide workforce optimization software users with a network of colleagues for the purposes of idea sharing, training, and product introductions.
Workforce optimization software developer Calabrio Inc. has created a formal Calabrio User Group (CUG), targeting the company’s software customers. The CUG will meet for the first time this month, from Nov. 7 to Nov. 9, at the Gaylord Opryland Hotel in Nashville, Tenn.
Over the last four years, Calabrio has sold its optimization software solutions to more than 3,000 SMBs. According to the developer the CUG was created to “provide a strong customer community and collaboration forum among veteran and new clients.”
The group is designed to provide users with a “product roadmap” meant, to inform customers about complementing products, as well as opportunities for face-to-face and Web-based opportunities to network, train, and learn more about best practices.
“We are pleased to support a formal organization of our workforce optimization software customers,” says Calabrio president and CEO Tom Goodmanson. “The goal of the Calabrio User Group and other collaborative forums is to engage in robust exchanges with our customers to stay in touch with their goals and challenges and understand how we can propel their businesses forward in an easy and flexible way.”
The Calabrio User Group is to be co-managed by Calabrio and a so-called “Customer Board of Directors,” with representatives from DeVry, Universal American, Insight, Polaris, AAA Western & Central New York, and others. Calabrio invites customers to join and assume leadership positions within the CUG, expanding the conversation between company and customer.
At the first summit in November, members will share best practices, receive training, view product demos, and interact with the Calabrio team.
Keynote speaker Greg Levin will speak about agent engagement and retention. Levin is widely known in the contact center industry as the former editor of ICMI’s publication Service Level Newsletter and its follow-up journal Call Center Management Review.
Customers can join the community at no cost at the CUG website.