Bocada, a data protection management software provider, has added the ability to send alerts from its data protection service management (DPSM) product, Prism, to trouble ticketing systems from BMC, ServiceNow, and ConnectWise. Prism users can configure the solution to send alerts, which can be received by any ticketing system that can accept email notifications.
Customers using trouble ticketing products as part of their overall ITSM processes can now ensure data protection problems are tracked through the service desk and addressed to ensure SLAs are met. Bocada provides templates that will integrate Prism with service management products from BMC (Remedy), ServiceNow, and ConnectWise.
Bocada Prism is a service management application that was built to help organizations move through the DPSM model. When used over an extended period of time, Prism provides a historical overview of the backup reporting to see if the environment is operating the way it should be. With this information, IT service providers can address whether or not changes need to be made, if the architecture needs updating, and figure out what data is readily available for customers.
