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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News

January 26, 2011 |

ConnectWise Upgrades StreamLineIT to Help Unite IT Resellers and IT Staffs

The upgraded product helps boost sales and customer relations when facing a client with an internal IT staff.

ConnectWise, the business management provider for †IT service providers, VARs, and MSPs, has upgraded StreamLineIT.

StreamlineIT, powered by ConnectWise, is a full version of ConnectWise that helps partners capture additional sales opportunities when faced with an internal IT staff.††

StreamLineIT enables partnerships between IT service companies and their clients’ IT staff, and gives end users visibility into performance metrics and service levels. By aligning more closely with their client’s IT departments, and giving them access to some of the same management tools, ConnectWise partners can further drive operational efficiencies and process improvements. The turn-key solution now includes sales training videos, sales sheets, and email to kick off the partner’s marketing campaign.

StreamlineIT enables internal IT management to better monitor project progress and manage workloads to ensure maximum productivity. Features include:

  • Service Board – Immediate insight into open IT issues is provided to help prioritize projects.
  • Dispatch Portal – Resources are organized so that IT managers immediately see which staff members are fully, over- or under-utilized.
  • Reports – Detailed, key metrics of both employee and department performance validate the IT department’s contributions.
  • Projects – Insight into strategic company initiatives allows IT managers to work to meet key deadlines and business objectives.
  • Configurations – Visibility into fixed IT assets lets managers know exactly how systems are integrated.

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