SysAid Adds BlackBerry App for IT Helpdesk Software
The application follows the iPhone app rolled out in June. An Android app is expected later this year.
SysAid Technologies, the IT service management and customer service support software developer, launched an application for providing IT support via BlackBerry this week. The software developer says the app was created in order to provide channel pros with a way to “more easily monitor and manage helpdesk requests and IT assets in real time.”
The new app follows the June launch of the SysAid iPhone app. In turn, it will be followed by yet another launch–namely, that of an Android app expected later this year.
The SysAid mobile application facilitates accessibility and control over service requests, including viewing, prioritizing, filtering, updating, and customizing requests, all in a specially designed mobile interface. Users can also view and manage hardware, software, and manufacturer details of computers, printers, and other IT assets.
“BlackBerry and mobile computing technology has fundamentally altered the way that business is done around the world, allowing us to maximize efficiency whether we are in the office or on the road,” says SysAid founder and CEO Israel Lifshitz, “and we believe that IT managers should benefit from these advantages as well.”
BlackBerry IT Helpdesk application is free, and it is downloadable via Blackberry App World. The application is free of charge and is compatible with SysAid IT 7.0.05, the latest version of SysAid’s IT service management software. Scalable editions of SysAid IT are available as on-premise or SaaS for businesses of any size (a free version is offered to SMBs with fewer than 100 users).