Toshiba Launches New Strata Call Manager
The new unified communications solution aims to provide SMBs with lots of compatibility and a simple UI.
Toshiba America Information Systems started out the new year by announcing the latest addition to its Strata line. The Strata Call Manager is the company’s new unified communications solutions. It’s compatible with the Strata CIX family of IP business communication systems.
Strata Call Manager is now available nationwide through Toshiba’s network of Authorized Dealers.
Launch a PDF data sheet about the new product by clicking here.
Toshiba America Information Systems‘ vice president of product management Shahin Hatamian says the new Strata Call Manager gives SMBs a “highly effective communications solution.” He adds, “It delivers the capabilities [SMBs] want in a friendly graphical user interface.”
Strata Call Manager’s Ribbon GUI is based on the Microsoft Fluent user interface. The Ribbon groups common features and functionalities together.† The Ribbon format also features multiple tabs, each with a special function.
All of the buttons in the Strata Call Manager are “created equal,” according to the company, and they can each be programmed as any other button. In addition, other buttons can be added for ACD functionality. Each button companion application can hold
eight banks of 64 buttons per bank.
Buttons can be programmed by the user for such functions as:
- Feature Codes
- Speed Dialing
- System/PBS Commands
- User-Defined Actions
- ACD Keys
- DSS Extension Keys
- Web Keys,
- Running Programs
Additional Strata Call Manage features and capabilities include:
- Presence Viewer–This displays the status of other users.
- Instant Messaging—A chat feature enables quick communication.
- Desktop Call Control—Users can use their PCs rather than desk telephones.
- Customized Call Handling—This enables users to drag and drop incoming calls to either voicemail or another extension.
- Outbound Dialing from Any App–Strata Call Manager is compatible with many contact programs, including Microsoft Outlook, Act!, and Tigerpaw. So, users can perform a quick dial from many different applications.
- CRM Integration–Strata Call Manager is also compatible with many popular CRM programs, including Act!, Tigerpaw, and Salesforce.com. This enables SMBs to integrate call management with CRM databases.
Also incorporated into Strata Call Manager are six companion applications that give users the ultimate in integrated call managing
- Contacts–Directory features enable look-up and dialing.
- History—A log of calls dialed, received, and missed is created.
- ACD Viewer—Users can view the status of all contact center groups to which they belong.
- Chat—This also includes support for whiteboard and canned messages.
- Dialer—Users can schedule phone calls to be placed later using Microsoft Outlook.
- Web Browser—Access to the Internet and Intranet or direct access to local HTML files takes place through this aspect of the program.
