In this installment of Peer to Peer: Off the Cuff, we’re talking with Juan Fernandez, vice president of managed IT services for ImageNet Consulting. Juan was featured in the December issue of ChannelPro, and he shared some some thoughts on why he believes customer experience will be the next wave of “as a service.” In this interview, Juan offers three tips about customer experience and why MSPs should be focusing on it for the future. To read Juan’s complete story, go here.
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Video
January 11, 2021 | Colleen Frye
Peer to Peer: Off the Cuff with Juan Fernandez
This race car driver and MSP explains why driving at speed while anticipating your competitors’ moves is like staying ahead of the curve with customer experience as a service.
Related Resources, Video
Why is Certificate-based Authentification Better than MFA?
July 18, 2025 | Denny LeCompte
Today, sophisticated cybercriminals have developed many strategies to bypass MFA, exploiting its weaknesses, particularly through social engineering and other hacking techniques.
How Do I Evaluate Team Performance Effectively?
July 18, 2025 | ChannelPro Network
Ensure the success of your MSP by evaluating team performance. Discover these actionable steps to enhance productivity.
How Can an MSP Manage Workloads to Prevent Employee Burnout?
July 18, 2025 | ChannelPro Network
Take action against employee burnout with these strategies for workload management, task distribution, and resource allocation.
FREE DOWNLOAD: ChannelPro Ultimate MSP Guide to Strategic Partnerships
July 17, 2025 | ChannelPro Network
Are you leveraging strategic partnerships effectively to transform your MSP business?
How Can I Turn Free Vendor Training Into New Business?
July 17, 2025 | ChannelPro Network
Unlock the potential of IT vendor training programs to sharpen your team’s skills, boost client trust, and differentiate your MSP.
Free MSP Resources
Business Tools
Business Tools
Business Tools
Editor’s Choice
Is Your MSP Part of the ‘In Crowd’ With AI-powered Search? How to Boost Visibility.
July 5, 2025 | Margee Moore
Uncover the shift towards AI search for MSPs. BigOrange Marketing’s Margee Moore reveals why embracing this change is crucial for staying relevant.
MSP Guide to Choosing the Right Email Signature Management Solution
June 23, 2025 | Damian Hamp-Adams
Maximize your marketing potential with effective email signature management. Explore features to choose the best solution for MSPs.
Trust Under Fire: 7 Key Lessons MSPs Must Learn from a Recent Arrest and Lawsuit
May 19, 2025 | Mike Semel
Mike Semel offers insights on why its critical to be a trustworthy MSPs via recent events that threatened client security.