IT and Business Insights for SMB Solution Providers

Unified Communications

News
May 8th, 2019 | Rich Freeman
Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window. - read more
 
Video
May 2nd, 2019 | ChannelPro
Coming to you live from the latest ChannelPro SMB Forum in Chicago, Rich and Erick share thoughts about VoIP vendor Cytracom's big bang launch of new software, hardware, and pricing, why creating book clubs for your employees is a good idea, and a sweet job opening who likes the idea of getting paid to spend two uninterrupted months in bed. - read more
 
News
April 30th, 2019 | Rich Freeman
Changes to the company’s offerings include its first mobile app, first browser-based desktop app, first SMS messaging tool, and first custom-designed desk phone, as well as all-new Office 365 integration, new pricing plans, and heavier volume discounts. - read more
 
News
March 4th, 2019 | ChannelPro
The new Intermedia Unite Envision is designed to incorporate calling and meeting data into insightful visualizations that enable administrators and partners to continually optimize system performance. - read more
 
News
February 25th, 2019 | Rich Freeman
A 28-year industry veteran, Peter Hurley (pictured) will oversee the distributor’s strategic campaign to help traditional packaged hardware and software resellers offer end-to-end digital signage, unified communication, and audio-visual solutions. - read more
 
Slide Gallery
December 21st, 2018 | Rich Freeman
The distributor racked up multi-digit growth in these red-hot solution categories this year, and expects more of the same in 2019. - read more
 
Slide Gallery
December 20th, 2018 | Rich Freeman
Auvik, ConnectWise, Intermedia, Kaseya, Nerdio, and StorageCraft explain why next year will be when AI escapes the hype cycle, petabyte-sized data stores become the SMB norm, and Microsoft-hosted virtual desktops become the next new thing in cloud computing. - read more
 
News
November 13th, 2018 | ChannelPro
A new line of products and services by Avaya seeks to improve their versatility while enhancing the vendor's competitive standing in UC cloud computing. - read more
 
News
October 9th, 2018 | Rich Freeman
The new tool is designed to accelerate account creation by walking partners step-by-step through the setup and activation process. - read more
 
Article
September 10th, 2018 | Colleen Frye
By choosing partners and products wisely, and implementing scalable processes, managed IT service providers can capitalize on the growing opportunity in voice and unified communications. - read more
 

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