Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window.
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Coming to you live from the latest ChannelPro SMB Forum in Chicago, Rich and Erick share thoughts about VoIP vendor Cytracom's big bang launch of new software, hardware, and pricing, why creating book clubs for your employees is a good idea, and a sweet job opening who likes the idea of getting paid to spend two uninterrupted months in bed.
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Changes to the company’s offerings include its first mobile app, first browser-based desktop app, first SMS messaging tool, and first custom-designed desk phone, as well as all-new Office 365 integration, new pricing plans, and heavier volume discounts.
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The new Intermedia Unite Envision is designed to incorporate calling and meeting data into insightful visualizations that enable administrators and partners to continually optimize system performance.
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A 28-year industry veteran, Peter Hurley (pictured) will oversee the distributor’s strategic campaign to help traditional packaged hardware and software resellers offer end-to-end digital signage, unified communication, and audio-visual solutions.
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Auvik, ConnectWise, Intermedia, Kaseya, Nerdio, and StorageCraft explain why next year will be when AI escapes the hype cycle, petabyte-sized data stores become the SMB norm, and Microsoft-hosted virtual desktops become the next new thing in cloud computing.
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A new line of products and services by Avaya seeks to improve their versatility while enhancing the vendor's competitive standing in UC cloud computing.
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By choosing partners and products wisely, and implementing scalable processes, managed IT service providers can capitalize on the growing opportunity in voice and unified communications.
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