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Unified Communications

News
Cytracom Adds Text-Based Messaging and Collaboration to Unified Communications Solution
October 28th, 2019 | Rich Freeman
Announced alongside a new desktop application with significantly enhanced functionality, the company’s “business messaging” technology is designed to serve as an alternative to Slack and Microsoft Teams for organizations with less than 250 users. - read more
 
News
Intermedia Ships Contact Center-as-a-Service Suite
October 23rd, 2019 | Rich Freeman
The cloud-based offerings feature private label and co-branded reseller models that according to Intermedia enable channel pros to collect at least five times more revenue than they can through traditional commission-based agent schemes. - read more
 
Press Release
Ingram Micro Expands Unified Communications and Collaboration Business in South Carolina
October 8th, 2019 | ChannelPro
New Facility Brings Ingram Micro, NetXUSA, The Phoenix Group and Large Format Printing Teams Together Under One Roof, Expands Capabilities for Collaboration - read more
 
Article
Turning Unified Communications Endpoints into IoT Assets
September 10th, 2019 | Tim Armstrong
Leading-edge organizations are using phones, headsets, and other UC devices as Internet of Things sensors for collecting data about user productivity, environmental conditions, facility utilization patterns, and more. - read more
 
News
ADTRAN Unveils Network Switch Line for VoIP, Wireless, and Video Surveillance
August 19th, 2019 | Rich Freeman
The new SDX 8110 family, which offers the increased Power over Ethernet budget such use cases require, arrives days after the introduction of ADTRAN’s Intellifi mesh Wi-Fi solution for homes and small businesses. - read more
 
News
Intermedia Acquires Cloud Contact Center Provider Telax
August 12th, 2019 | ChannelPro
By bringing together UCaaS and CCaaS, Intermedia aims to offer businesses a more reliable, comprehensive customer engagement solution while giving channel pros a new revenue opportunity to pursue. - read more
 
News
Intermedia Targets Robocalls with Spam Caller Protection
July 18th, 2019 | ChannelPro
The new addition to the vendor's Unite UCaaS platform, which is provided at no extra cost, aims to deliver enhanced security and minimize annoying interruptions by automatically identifying potentially fraudulent calls. - read more
 
Press Release
SYNNEX Corporation Expands Collaboration Offering with Avocor
July 17th, 2019 | ChannelPro
Greenville, SC – July 15, 2019 – SYNNEX Corporation (NYSE: SNX), a leading business process services company, today announced that it has entered into a distribution agreement with Avocor, one of the world’s fastest growing display solution companies, to bring innovative interactive display and video collaboration solutions to SYNNEX customers. - read more
 
News
Pax8 Hires Industry Veteran to Lead Strategic Push into Telco Market
July 16th, 2019 | Rich Freeman
In his new post, Andrew Pryfogle (pictured) is responsible for helping MSPs add unified communications and SD-WAN solutions while helping telco agents roll out productivity, backup, and security offerings. - read more
 
Article
Q&A: Optimizing VoIP
June 14th, 2019 | Rich Freeman
Zane Conkle (pictured), CEO of VoIP vendor Cytracom, says MSPs must standardize their stack and get their messaging right if they want to make money in the voice market. - read more
 

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