IT and Business Insights for SMB Solution Providers

RMM

News
March 21st, 2019 | Rich Freeman
MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well. - read more
 
News
March 21st, 2019 | Rich Freeman
The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily. - read more
 
Download
March 13th, 2019 | Rich Freeman
Jason Magee, the recently appointed CEO of ConnectWise, spoke this morning at the Ingram Micro Cloud Summit about what the future holds for the managed services software maker following its sale to Thoma Bravo. Hear for yourself what he said. - read more
 
News
February 4th, 2019 | Rich Freeman
According to General Manager Kevin Chapman (pictured), selling its RMM solution positions Avast Business to focus 100 percent of its attention on security—including new solutions coming shortly—and forge integration pacts with leading RMM vendors. - read more
 
Video
February 4th, 2019 | Rich Freeman
Breaking news! Barracuda Networks has entered the RMM market, and co-hosts Erick Simpson and Rich Freeman are all over it. You'll also hear Erick's advice on how and when to bill clients for assessments and Rich's favorite Super Bowl LIII prop bets. - read more
 
News
February 1st, 2019 | Rich Freeman
Equipped with integrated PSA, RMM, CRM modules and more, the new system seeks to maximize efficiency by automatically opening, categorizing, prioritizing, and assigning tickets and then stepping technicians through standardized resolution procedures. - read more
 
News
February 1st, 2019 | Rich Freeman
The deal, which includes a multi-year agreement by Barracuda to resell several Avast Business security solutions, immediately turns Barracuda into a player in the rapidly evolving market for managed services and managed security software. - read more
 
News
January 31st, 2019 | Rich Freeman
The latest edition of Datto RMM also includes a less disruptive approach to remote maintenance sessions using Microsoft’s PowerShell scripting tool. - read more
 
News
January 31st, 2019 | Rich Freeman
A free addition to the company’s RMM, PSA, and anti-virus suite, the new resource includes tools and advice for landing new customers with the help of search engine advertising, social media, and other digital marketing tools. - read more
 
News
January 8th, 2019 | Rich Freeman
Formerly the company’s president and COO, Weller succeeds company founder Austin McChord, who stepped down from that role last fall. - read more
 

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