IT and Business Insights for SMB Solution Providers

RMM

News
May 31st, 2020 | Rich Freeman
Introduced in response to spiking demand for remote management capabilities among businesses with work-from-home employees, the new package offers a subset of relevant features from Pulseway’s core managed services suite at a lower price. - read more
 
Resource
May 29th, 2020 | ChannelPro Weekly
It’s hard to put a price tag on good health and a good job these days. A good sandwich, though? That’s worth a cool million. Just ask Michael Goldstein, president and CEO of LAN Infotech and this week’s guest host. - read more
 
News
May 20th, 2020 | Rich Freeman
The new and forthcoming enhancements are designed to help MSPs increase productivity and profitability by spending less time switching between systems, according to Kaseya exec Mike Puglia (pictured). - read more
 
News
May 4th, 2020 | Rich Freeman
The company’s outsourced NOC and help desk services, as well as its RMM virtual administrator service, now support Datto RMM, Datto’s Autotask PSA solution, and Kaseya’s VSA platform. - read more
 
News
April 3rd, 2020 | Rich Freeman
The new feature lets users define customized, multi-step procedures for responding to technical issues that launch automatically in response to alerts. - read more
 
Article
March 25th, 2020 | Rich Freeman
The RMM software maker is using white-glove service and a fast-moving, feedback-driven product roadmap to take on bigger, more established rivals. - read more
 
Resource
February 28th, 2020 | ChannelPro Weekly
Not easy to get clients to read your emails, is it? Maybe referencing this week’s episode will do the trick. It includes a discussion by Matt, Rich, and guest host Joshua Liberman about plans for a unified Carbonite/Webroot partner program, the new NIST Cyber Security Framework module for Kaseya Compliance Manager, and the out-of-band management capabilities for Intel vPro devices recently added to Datto RMM. - read more
 
News
February 26th, 2020 | Rich Freeman
A collaboratively developed connection between Datto’s remote monitoring and management system and Intel Endpoint Management Assistant lets MSPs take control of devices that are powered off or unresponsive. - read more
 
News
January 31st, 2020 | Rich Freeman
Included as well in version 4.5, which arrives in the U.S. next week, is an option to require permission from end users before initiating remote control sessions on Windows devices and a new quick access “favorites bar” for devices, groups, and customers. - read more
 
Press Release
January 29th, 2020 | ChannelPro
Kaseya Fusion brings together two critical IT management solutions into one mobile application to deliver the most comprehensive mobile IT management solution with full visibility into tickets, endpoints, assets and more to keep business running while on-the-go - read more
 

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