IT and Business Insights for SMB Solution Providers

RMM

News
July 16th, 2021 | Rich Freeman
In an appearance on this week’s ChannelPro Weekly podcast, Huntress CEO Kyle Hanslovan (pictured) explains exactly how attackers broke into Kaseya’s RMM solution and what MSPs can do to prepare for the day it’s their turn to be breached. - read more
 
Resource
July 16th, 2021 | ChannelPro Weekly
Two by two, folks, two by two. It’s the best way to survive both a world-destroying flood and an RMM outage, for reasons that will become clear as Matt, Rich, and guest host Antwine Jackson, of Enitech Solutions, discuss Microsoft’s new Windows 365 product, the latest developments from NinjaRMM, and (especially) the Kaseya VSA breach. - read more
 
News
July 13th, 2021 | Rich Freeman
The vendor’s recent release of an RMM solution and forthcoming reseller partner program get it closer to its ultimate goal of selling an integrated product suite both to MSPs and through them to end users. - read more
 
Slide Gallery
July 10th, 2021 | Rich Freeman
Advanced planning, constant communication, and redundant management tools have helped experienced Kaseya partners continue supporting customers despite a week without an RMM system. - read more
 
Video
July 9th, 2021 | ChannelPro
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view. - read more
 
News
July 6th, 2021 | Rich Freeman
The vendor will make a call on bringing VSA, which was struck by a sophisticated attack Friday, back online before noon eastern time Tuesday. Users may be required to implement “systems and network hardening requirements” before using the updated software. - read more
 
News
July 4th, 2021 | Rich Freeman
In the wake of an attack affecting an estimated 50 to 60 MSPs, the IT management vendor expects to begin restoring service tomorrow, according to CEO Fred Voccola (pictured). - read more
 
News
July 2nd, 2021 | Rich Freeman
Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more. - read more
 
News
July 2nd, 2021 | Rich Freeman
With demand for its software growing in end user IT departments, the company is expanding benefits and lowering requirements for VARs and MSPs who resell its RMM solution, according to Chief Revenue Officer Dean Yeck (pictured). - read more
 
News
June 29th, 2021 | Rich Freeman
The first major upgrade of the product since its debut nearly 10 years ago, Intelligent Power Manager 2 is designed to make utilizing the system’s automated policy-based incident remediation functionality significantly simpler. - read more
 

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