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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Automation
News
August 30th, 2023 | James E. Gaskin
NinjaOne’s Summer 2023 release features new automation capabilities and visibility enhancements designed to simplify remote monitoring and endpoint management.
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Article
August 16th, 2023 | Geoffrey Oldmixon
By moving problem resolution to lower-level techs and enabling customers to self-serve, MSPs can increase efficiency and lower costs.
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Article
June 30th, 2023 | Tim Truelove
MSPs have an opportunity to help their customers meet the expectations of a tech-savvy generation by leveraging AI-powered UCaaS solutions.
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Article
June 8th, 2023 | Adonay Cervantes
Leverage a cloud platform with end-to-end automation to increase customer stickiness, bundle subscription solutions, and offer compliance as a service.
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Press Release
May 31st, 2023 | Anonymous
IT By Design, which specializes in custom business solutions for MSPs, is integrating Team GPS, its performance management operating platform, with MSPbots. With the integration, Team GPS provides a centralized system to manage data, communicate expectations clearly, and help hold team members accountable.
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Press Release
May 31st, 2023 | Anonymous
Pia, the automated ticket resolution solutions provider, has introduced a new feature called Extension Automations, which allows MSPs to modify aiDesk’s automation packages for unique circumstances that are not part of the workflow.
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Article
May 5th, 2023 | Pedro Pereira
Automating customer service inquiries, providing virtual tech support, and handling repetitive tasks are just some of the ways MSPs can utilize ChatGPT.
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Article
April 6th, 2023 | Nic Ferraro
AI-powered help desks reduce ticket resolution times and provide insights into customer behavior and preferences, enabling MSPs to drive efficiencies and win more business.
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Article
March 27th, 2023 | Rob Reinauer
Hybrid work models and industry consolidation will continue to drive cloud and multicloud adoption, making automation and security even more important for MSPs.
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News
February 1st, 2023 | ChannelPro
ChannelPro editors select Paco Lebron, CEO of ProdigyTeks, as the winner of the yearly honor for MSPs and VARs who have shared especially powerful peer-to-peer business advice.
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