By offering workforce analytics, MSPs can help customers better understand how work is being done across organizations and within teams, both in-person and remote.

Erick and Rich dive into the new incident response service from Sophos, knowing when it’s time to pull the plug on a new business strategy, and some Halloween decorations in Dallas that may have taken the holiday spirit a touch too far.

What is unconscious bias, where does it come from, and how does it keep channel pros from realizing their full potential? Find out in this fact-filled insightful conversation with CompTIA’s Yvette Steele.

There’s nothing quite like a socially-distanced social gathering, is there? You’ll hear all about it on this week’s show, in which Matt and Rich are joined by co-host Corey Kirkendoll, of 5K Technical Services, as well as their ChannelPro teammate Joel Zaidspiner, who has the inside scoop on the latest Channel Strong road tour of America.

A conversation with the security company’s channel team highlights programs, initiatives, and hiring practices that have moved the needle on diversity.

By overcoming “”groupthink”” and building a diverse workforce, organizations can spur innovation and growth.

While hurdles to entering the technology field still exist for those who come from underserved or minority communities, belief in yourself, coupled with hard work, can put you on a path to success.

MSPs on the M&A path can overcome obstacles by managing expectations and keeping an open dialogue while bringing together employees, technology, customers, and vendors.

Erick and Rich are impressed by SkyKick’s new cloud management solution, in agreement about the importance of learning to delegate tasks to your team, and confused about why it took so long for the town of Asbestos, Quebec to choose a new name.

Organizations that openly address diversity and equity, and put ongoing programs and support in place, will better retain diverse talent.