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Archive for Lisa Shorr

Beyond Sweatpants: Why Professional Appearance Still Matters for MSPs

June 5, 2023 |

Ask yourself four questions before you choose what to wear to work.

The Five Ways I Use Emotional Intelligence to Keep My MSP Strong Through the Pandemic

January 17, 2022 |

As I sit at my kitchen table—I needed a change of scenery from my desk—I have three employees out sick with COVID and two are awaiting test results (and thus quarantining). Two-thirds of our employees have been infected, and my MSP’s experience over the past two years is becoming the global norm. I am praying […]

Key Soft Skill for 2021: Empathy

February 17, 2021 |

Connecting emotionally with how others are feeling will not only build strong bonds among your team member,but will strengthen client relationships too.

How We Landed An $8,000 MRR Deal During a Pandemic…And How You Can Too!

September 22, 2020 |

A rapidly growing construction company was fed up! Their current IT provider took several days to respond to phone calls and forever to set up computers for new employees. Their biggest frustration was constantly wasting time by repeating themselves thanks to the constant turnover of their IT vendor’s employees. Why didn’t anyone stay at their IT […]

Delegate, Don’t Abdicate

July 6, 2020 |

Follow these 10 steps to better manage your service delivery and ensure business continuity and corporate growth.

Maintain a Growth, not Fixed, Mindset

August 20, 2019 |

Seven life and business lessons from a university president who overcame severe obstacles, via an MSP and channel pro image consultant.

Shift Gears to the XaaS Model to Accelerate Success

April 5, 2019 |

Drive profits, revenue, and client “stickiness” with proactive services that provide value to your customers.

5 Voice Strategies to Get Your Contract Signed, Not Declined

August 20, 2018 |

Make sure each word we utter to our clients, prospects, or employees is understood with zero misperception.

The ‘Other’ Networking

May 23, 2018 |

Follow these seven strategies for networking with humans to grow your business.

Four Lessons to Becoming a Respected Leadership STAR!

December 13, 2017 |

Learn the keys to being a leader who inspires.

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