Erick and Rich review Datto’s thoughts about “cyber resilience” and co-managed IT, explore the new services every channel pro should be offering in the new age of IT, and marvel at the latest example of someone blowing off steam during the pandemic unconventionally.

Whether it’s engaging with consumers, deploying branch offices, or meeting regulatory requirements, channel partners need to understand what keeps their customers up at night.

While other vendors draw on private equity to build sprawling suites, the company behind QuoteWerks is independent and all-in on one channel need.

Erick and Rich discuss N-able’s product plans, the importance of thinking big about new opportunities in today’s changed IT landscape, and a handy new invention for people prone to walking into walls while gazing at their smartphone.

For a smooth exit, here are a few critical steps to follow.

Private equity firms and larger MSPs are on the prowl, flush with cash and motivated by low interest rates.

Who needs icing in the middle of their cake when they can enjoy a nice thick layer of raw baking flour instead? Actually, don’t answer that question. Just sit back and listen as Matt, Rich, and their guest host, MSP consultant Ronnie Parisella, mull over Gradient MSP’s freshly launched “data hygiene” product, Axcient’s new online-only file sync and share system, and Augmentt’s latest cloud management solution.

Erick and Rich discuss startup Gradient MSP’s first step toward building a channel pro “data intelligence” platform, explain why the best managed services sales pitch involves no selling at all, and ponder an “invisible sculpture” recently bought for 15,000 Euros.

A panel of industry thought leaders at CompTIA’s recent community meetings examined the impact of 2020’s events on DEI initiatives and why sustainability is key to success.

Erick and Rich discuss D&H’s new partner investments, possible hardware price spikes, using security bundles to boost margins, and soap made from snail slime, which turns out to be an actual thing.