Read this white paper for the comprehensive guide on what MSPs can expect during onboarding and how they can avoid making high-cost mistakes during this critical stage of a new customer relationship.

Announced at the vendor’s online GlueX conference, the enhancements include PSA and RMM integrations that signal longer-term ambitions to turn IT Glue’s documentation system into a centralized console for most of a technician’s day-to-day work.

Managed service providers must educate customer on the benefits of data protection and the business ramifications of downtime and information loss.

What do Back to the Future and the Star Wars saga have in common? The answer is in this week’s show title. As for the show itself, it features Matt, Rich, and guest host Eric Long, of cloud solution provider TeraCloud, discussing a new co-managed IT offering from Beachhead Solutions, ConnectWise’s new bug bounty program, and the secrets to success in work-from-home security.†

Erick and Rich discuss what a recent story from Beachhead Solutions says about the co-managed IT market, why adapting presentations to the nuances of videoconferencing is a must for MSPs, and a Mexican legislator who tried to skip out of a Zoom meeting early by leaving a photo of herself behind.

New connectivity with the Cisco Meraki Marketplace will enable users to discover and monitor Meraki routers, switches, and access points automatically inside the N-central dashboard.

MSPs should take these six steps to help prevent data loss and ensure business continuity for customers.

With two decades-plus under its belt, TaylorWorks offers some do’s and don’ts for starting an MSP business that are part research, part experience, and part “”shoe leather.””

Part of the company’s wider efforts to strengthen the security of its products at a time of increased assaults on RMM and remote access systems, the new program will reward “white hat” hackers for identifying vulnerabilities in ConnectWise applications.

Partners now receive third-party printer monitoring, free access to a premium app catalog, and the ability to equip businesses concerned about COVID-19 risks with touchless print capabilities.