ORLANDO, Fla. – KNOWLEDGE 17 – May 10, 2017 – ServiceNow (NYSE: NOW) today announced ServiceNow Enterprise Onboarding and Transitions. For many employees, getting onboarding and other services from HR can be a time‑consuming and frustrating process. HR departments want to provide great service, but are too often bogged down with repetitive, transactional tasks. For the first time, enterprises can easily set up and manage employee lifecycle events across multiple departments on a single service delivery platform. The new application orchestrates and automates employee onboarding, offboarding, relocation, leaves of absence and other processes that begin in HR but span multiple systems and departments such as IT, facilities, finance and legal. Now, the efficiency of onboarding and lifecycle processes is drastically improved, and fast, consumer‑like service makes it easy for employees to be employees.
The delivery of many HR services like employee onboarding start in HR, but can require the coordination of five to 10 departments to complete them. Traditional onboarding solutions support HR related tasks such as capturing employee information, compliance and I‑9 forms but do not manage the work required from other departments. A recent Gartner research report, indicates that, "organizations have begun to realize the significant impact that onboarding has on employee engagement and retention. Application leaders responsible for HR must work with multiple business functions to expand process scope and reach more worker types through all phases of the workforce life cycle1."
“The new hire onboarding experience is a critical first impression for incoming employees,” said Deepak R. Bharadwaj, general manager of Human Resources Business Unit, ServiceNow. “ServiceNow provides a system of action for organizations to streamline and automate the complex services needed from multiple departments beyond just HR to give employees the onboarding experience they deserve.”
ServiceNow Enterprise Onboarding and Transitions breaks complex processes down into individual activities such as getting a workspace, credit card, security access, computer, and phones – and then distributes these to different departments for approvals and action. It tracks the status of each activity, and reminds people automatically if they are behind schedule. If an activity is stalled, it is escalated automatically so that problems can be resolved. If exceptions occur, employees can easily open a case in the application as part of the onboarding workflow. Some manual processes can be eliminated entirely – for example ServiceNow can create email accounts, and even automatically update Core HR and other departmental systems of record.
In addition to improving the service delivery efficiency of HR and other departments, this new application provides a consumer‑like service experience to employees. Foundational to this experience is the Employee Service Center. It provides a single place for employees to interact and communicate with HR for all service needs. Employees can get information, such as new hire policies either by searching for it or by HR proactively pushing it out. If employees need help or more information, they can submit a request. HR can even task employees to take certain actions like signing documents.
“Our employees are saving lives every day. It is imperative to have processes in place to create a smooth and efficient experience for new hires. ServiceNow transforms previously cumbersome and manual onboarding processes and simplifies the experience for both the employee and the company,” said ServiceNow customer Carlie Bush, director of HR Shared Services at Envision Healthcare, a leading provider of physician‑led, outsourced medical services.
ServiceNow Onboarding and Transitions will be available in the third quarter of 2017.
Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNow® System of Action™ you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real‑time insights and drive to action. Your employees are energized. Your service levels improve. And you realize game‑changing economics. Work at Lightspeed™. To find out how, visit www.servicenow.com.
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1 Gartner, Improve Organizational Performance by Evolving from 'Onboarding Employees' to 'Managing Worker Transitions', Ron Hanscome, Melanie Lougee, 11 November, 2016.