IT and Business Insights for SMB Solution Providers

Liongard Launches Custom Actionable Alerts to Further Empower Managed Service Providers

24 March, Houston, TX - Liongard, an automated documentation provider for managed service providers (MSPs), announces the launch of custom Actionable Alerts, an addition to its automated documentation platform Liongard Roar. This customization will allow MSPs to unlock the power of data across systems and work towards maximum oversight and efficiency. 

Roar, the advanced IT automation platform, provides automated documentation when managing cloud, network, and on-premise systems. This unified visibility of system configuration is now enhanced with custom Actionable Alerts – custom notifications based on any data from any system across the stack. With great flexibility, it enables MSPs to pinpoint precisely the data they want to track and decide how they want to be notified. 

How can you quickly check whether there are tenants in Office 365 with unused licenses? Or when your firewall software needs an update? What about when a user in Duo puts themselves in bypass mode? While normally, MSPs would need to log in portal after portal to monitor this, the automation now allows them to track it easily. This way, Actionable Alerts gives teams the tools to bridge the gap between vendors and further advance unified visibility. 

Roar’s customizable Actionable Alerts means teams can:

  • Scope alerts to fit their MSP’s processes and complexities
  • Reduce risk for critical systems with daily  monitored security-focused rules 
  • Differentiate their MSP with alerts that support your unique value proposition

The new feature brings benefits across different organizational levels. For owners and executives, proactive alerts can help differentiate their MSP and deliver on their promises to manage systems even better. The automation also saves costs by freeing up their engineers’ time. For security engineers, the tool means new alerts for critical systems to monitor security across the stack without having to log in to vendor portals. And for technicians, custom alerts give guidance on what to work on, when, and how to resolve the issue.

“Actionable Alerts make it easier for teams to stay on top of critical issues and changes before they cause chaos,” said Joe Alapat, Founder and CEO at Liongard. “With a full-loop ticketing integration, your team can be notified of upcoming system expirations, security risks, critical changes, and more. And having fully documented historical snapshots brings invaluable insights into the activities occurring in customer environments.”

“Liongard Roar pulls all these issues and brings them to our attention so we can focus on making our clients happy. I can flat-out tell you, Roar makes my job easier. I spend less time digging for info and more time talking to people,” said Bill Knox, ES Consulting. 

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