Pure Storage (NYSE:†PSTG), the all-flash storage platform that helps innovators build a better world with data, announced the appointment of Joseph “Joe” Pinto as Chief Customer Experience Officer. Pinto will report to Chairman and CEO†Charlie Giancarlo†and spearhead Pure Storage’s Global Support and Professional Services functions under the newly formed Customer Experience organization.
Pinto joins Pure Storage from a 28-year career at Cisco where he led Technical Services and its transformation into an award-winning organization. His team also created Cisco’s first Technical Support website — the first of its kind in the industry, in addition to launching education and customer assurance programs, and certification programs.
“Customer success is deeply woven into Pure’s culture – going back to our founding nearly ten years ago,” said†Charles Giancarlo, Chairman and CEO, Pure Storage. “Joe’s focus on strong customer advocacy, innovative support, and service strategies makes him a great fit for Pure.”
“I’m excited to join the incredible team at Pure Storage and look forward to instilling the voice of our customers throughout the company,” said Pinto. “This new group is committed to helping our customers succeed through innovation as they grow and scale.”
In†October 2018, Pure†announced†its industry-leading, certified Net Promoter Score (NPS) had increased to 86.6. This is the fourth year in a row Pure’s NPS has increased, which demonstrates dedication to exceptional customer experience and delivery of data-driven solutions built for successful outcomes.
