IT and Business Insights for SMB Solution Providers

Ivanti Integrates Service Manager and Asset Manager Solutions

Together, the two systems now combine asset lifecycle optimization, workflow automation, and advanced service management functionality in a single cloud-optimized platform. By Rich Freeman

Ivanti has integrated its Service Manager and Asset Manager products into a single cloud-optimized platform designed to combine complete asset lifecycle optimization with the workflow automation and advanced service management functionality administrators need to deliver efficient, compliant, and secure IT services.

“With the increasing demands placed on today’s IT organizations, it’s critical to deliver core IT and business services faster, while optimizing the performance and cost of existing IT assets,” said Ian Aitchison, senior product director at Ivanti, in prepared remarks. “By integrating our IT service and IT asset management technology into a single, unified cloud platform, we are giving IT teams the total solution they need to gain operational efficiency while optimizing costs. Now IT has the power and insight that links to device purchase data and refresh cycles so they can see all their options to increase customer satisfaction and productivity.”

Ivanti Service Manager is designed to automate help desk, service desk, and service management workflows to eliminate costly manual processes while enhancing efficiency, compliance, and security. It’s sibling application Ivanti Asset Manager, which is built on the same cloud-tailored foundation, now coordinates with Ivanti Service Manager to administer IT assets across their lifecycle, optimizing investments and reducing downtime.

According to Ivanti, the end results include fewer hardware failures and more efficient license consumption. The combined systems also free up technicians for more strategic work by automating routine tasks, giving end users self-serve support tools, and streamlining approval workflows for requests, updates, and changes.

“Our decision to move to the cloud paid off in spades when Hurricane Harvey and Hurricane Irma caused major outages in Houston, Texas and Orlando, Fla. last fall,” said Thomas Smith, director of IT and telecom support at funeral home and cemetery operator Service Corporation International, in a press statement.

“Because we use Ivanti Service Manager in the cloud, we were able to remain up and running without missing a beat. For our customers, it was business as usual, as hundreds of IT employees, forced to become remote workers for the duration, set up virtual offices in their homes or at local coffee shops where they continued to deliver service consistency from their laptops and other mobile devices.”

Officially launched in January 2017, Ivanti is the collective home of assets accumulated by private equity firm Clearlake Capital through its acquisitions of LANDESK, HEAT Software, AppSense, Shavlik, and other management and security vendors. The company has been merging those holdings into a “unified IT” portfolio with tightly integrated, end-to-end functionality ever since.

Recent steps in that effort include the introduction last month of Ivanti Cloud, which unifies IT operations and security functions, and Ivanti Security Controls, which combines patch management for a variety of platforms with whitelisting and granular privilege management features.

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