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Cradlepoint survey finds retail industry has priorities misplaced since network uptime is critical to achieving AI and IoT success

West Byfleet, UK– May 21, 2019 – A new study from Cradlepoint, the global leader in cloud-delivered LTE and 5G Ready wireless network edge solutions, reveals the retail industry is still facing challenges with network downtime. Despite struggling to provide reliable network connectivity, artificial intelligence (AI) and the Internet of things (IoT) are considered the priority IT focus over the next five years.

The study, carried out in May 2019 at RetailEXPO 2019, found that while most retail professionals (72%) believe Artificial Intelligence (AI) and the Internet of Things (IoT) will be their organisation’s biggest IT challenges over the next five years, the majority of those surveyed (75%) are still experiencing unplanned network downtime and outages impacting business during peak hours.

Despite 10% of retail professionals facing this challenge regularly, more than a quarter (26%) do not have a network redundancy plan in place to minimise business disruption when outages and downtime occurs.

“For retail organisations, unplanned network outages can impact both revenue and reputation significantly, so it is surprising to see many retail organisations have still not adopted the right technology solutions to mitigate this risk,” said Jason Wells, Vice President and General Manager EMEA at Cradlepoint, commenting on the results.

Many retail professionals are looking ahead to AI and IoT, which has the potential to revolutionise the industry, transform the customer experience and drive footfall back into bricks and mortar stores. But for those retailers who have still not implemented reliable connectivity, it will be impossible to take advantage of these emerging technologies set to transform the retail industry in the coming years.

“Fast, reliable network connectivity in the form of wireless Internet is already widely available – both as an emergency failover and as a primary connectivity option. AI and IoT are exciting technologies, but retailers need to prioritise the foundations of these now – and that’s reliable Internet connectivity,” concluded Wells.

About the survey
Cradlepoint surveyed 200 retail professionals in May 2019 at RetailEXPO 2019, Europe’s leading event for retail technology, design and digital signage.

About Cradlepoint
Cradlepoint is the global leader in cloud-delivered wireless edge solutions for branch, mobile, and IoT networks. Cradlepoint’s Elastic Edge™ vision — powered by NetCloud services — provides a blueprint for agile, pervasive and software-driven wireless WANs that leverage 4G and 5G services to connect people, places and things everywhere with reliability, security, and control. More than 25,000 enterprise and government organisations around the world, including 75 per cent of the world’s top retailers, 50 per cent of the Fortune 100, and first responders in 10 of the largest U.S. cities, rely on Cradlepoint to keep critical branches, points of commerce, field forces, vehicles, and IoT devices always connected and protected. Major service providers use Cradlepoint wireless solutions as the foundation for innovative managed network services. Founded in 2006, Cradlepoint is a privately held company headquartered in Boise, Idaho, with a development centre in Silicon Valley and international offices across EMEA and Australia. Learn more at cradlepoint.com or follow us on Twitter @cradlepoint.

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