IT management platform provider Continuum has announced a new integration with Accelo, a Professional Service Automation (PSA) platform with CRM, project management, and service and billing cloud-based software. This integration gives Continuum’s MSP partners the option to adopt a fully synchronized workflow by combining Continuum’s technical tools for MSPs with Accelo’s business tools.
“At Continuum, we’ve always gone further in helping our partners to focus on what they do best,” explains Mary Crogan, senior director, product marketing at Continuum. “While we’re focused on the platforms they manage for clients, we’re thrilled to be working with the Accelo team as they apply the same beliefs to how our partner’s businesses are run.”
For MSPs already using Continuum, Accelo’s Smart PSA offers the flexibility to easily manage all of their client work from one centralized system. By combining powerful yet simple CRM and Project Management systems with easy to use ticketing, contracts, and billing software, states Continuum, MSPs now have the ability to grow their business while staying organized.
With the integration, Continuum’s Network Operations Center (NOC) and Help Desk allow its MSPs to focus on higher-level client service, while Accelo provides automation to eliminate busy work. Continuum has released public ticketing APIs that support MSPs’ critical ticket workflow needs. The APIs are designed to allow bi-directional updates so that the ticket information is synchronized between PSA and Continuum at all times.
For more information on Accelo, visit https://www.accelo.com/.