IT and Business Insights for SMB Solution Providers

Broadvoice Names Eric Dagg as Director of Solutions Architecture

Broadvoice®, an award-winning provider of hosted voice, unified communications (UC), and SIP trunking services for businesses, is further investing in its Channel Partner Program by significantly expanding its Solutions Architecture department. This focused growth illustrates Broadvoice's continued company initiative to deliver an amazing customer experience.

Eric Dagg, recently brought on as the Director of Solutions Architecture at Broadvoice, takes the helm of the newly revamped Solutions Architecture team. Mr. Dagg and his department will lead the charge in supporting the company's rapid growth and mounting investment in its Channel Partner Program.

These augmentation efforts will result in exceptional technical resources for internal sales support, including a Certified Installer Program, all of which allow for an unrivaled customer experience that prioritizes innovative projects, advanced technical materials, and more streamlined methods to benefit Channel Partners.

"I am very excited to join the team at Broadvoice. The company has had big growth over the last couple years in the Channel, and their customer-centric approach is desirable to me," Mr. Dagg said. "The leadership team at Broadvoice has the company in a position to do great things. Exciting changes are coming, and I'm looking forward to being a part of the continued success."

The vision of Broadvoice realizes the importance of a tailored communication solutions that meet the unique demands of each customer's business operation. In growing its team of experienced Solutions Architects, Broadvoice can provide technical expertise to its partners and clients in each step of the sales process, thereby cementing an amazing customer experience.

"We consider our Solution Architects an extension of our Partner's team," said Broadvoice President, Sam Ghahremanpour.  "Our goal is for this team to provide sales consultation, design the solution, and oversee the order implementation and training so that our Partners can move on to the next opportunity and see their business thrive."

Before joining Broadvoice, Mr. Dagg was the Director of Sales Engineering at MegaPath, where he was responsible for essential technical sales resources for a nationwide sales organization. With over 20 years of experience in the Information Technology, Cloud, and Telecommunications space, Mr. Dagg has a strong track record of leadership among sales engineering teams working with complex communication products.

Mr. Dagg joins at a time of unprecedented growth for the company: Broadvoice has seen a 167% overall sales increase in the last three years with channel sales tripling over the preceding year. Broadvoice is ranked among the Inc. 500|5000, as one of the nation's fastest growing private companies.

Broadvoice offers a flexible, smart portfolio of IP-based voice and data offerings, backed by its enterprise-class, geo-redundant IP telephony platform. For businesses, the technology contains a full UC suite and cloud PBX services, including unlimited voice calling plans throughout the continental United States and Canada.

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