News & Articles - Page 199

At its IT Nation conference today, CEO Arnie Bellini (pictured) showcased ConnectWise’s new Unite portal and forthcoming Developer Kit as key elements of a larger plan to provide one platform for managing every solution an MSP offers.

By the end of 2018, the company told conference-goers today, ConnectWise Automate will have an entirely Web-based interface. A new tool for supporting devices that conventional remote access solutions can’t connect with, meanwhile, will debut in Q2.

The network security vendor’s firewalls can now open, close, and reopen tickets in Autotask’s PSA solution automatically. The new Firebox devices, meanwhile, offer small and home office users significant security inspection performance improvements.

New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.

The new offerings give the vendor’s MSP partners visibility into endpoint status and self-serve access to sales, marketing, and training resources for the first time, according to CEO Jay Ryerse (pictured).

Provided at no cost, the new functionality enables MSPs to patch over 100 third-party applications widely used by SMBs centrally and automatically.

The former Autotask CEO sees upside in the blockbuster deal for the two companies involved and the MSPs they do business with, but wonders how long their commitment to openness and integration with third parties will last.

In meetings with ChannelPro at last week’s Empower MSP conference in Orlando, company executives including Dave Sobel (pictured) described plans to switch from device-centric to user-centric management, equip its RMM systems to make technicians more efficient, and roll out new security solutions.

Datto took home the coveted ASCII Cup at the conclusion of the two-day event, and the last leg of the 2017 tour, held in our nation’s capital.

At Empower MSP Orlando, a two-day user conference, company executives detailed a product direction that includes a unified platform and a shift from device-centric to user-centric monitoring and management of cloud services.