Topic: Managed Services - Page 329

SupportBots is a chatbot for MSP and IT service providers designed to improve customer service, reduce costs, and save time.

Currently in pre-release testing, the systems include a DNS protection offering for MSPs with subscription-based pricing.

The new offering combines switches and access points from Open Mesh, a maker of cloud-managed networking gear, with Datto’s own networking appliance and management portal in an integrated package tailored to MSP business models.

CommandCenter enables MSPs to independently create and maintain cloud-managed Wi-Fi service offerings for their customers regardless of location or size.

Based on software the security vendor acquired late last year, the new system enables channel pros to run automated phishing tests informed by real-time threat intelligence, and then provide automated training to users who flunk.

VSA version 9.4 features enhanced backup, discovery, and remote control functionality, as well as an easier interface and cross-platform mobile app.

The new offerings share a common architecture and management interface with the on-premises firewall appliance that the Barracuda Networks division shipped last June.

The company’s second acquisition in four months, the deal positions StorageCraft to add mid-market customers and partners while accelerating its strategic shift from BDR vendor to comprehensive data management supplier.

MSPs and resellers of the company’s SimplySecure Management System can now deliver centralized and secure SED administration through the cloud.

DataXoom’s value-added mobile data services are now available through Tech Data’s Client and Mobile Solutions division.