MSPs take note: You can find hidden risks as well as untapped opportunities in the power stack with Eaton’s Brightlayer software and digitally enabled services.
The Brightlayer portfolio brings DCIM-class visibility, Distributed IT fleet management, and power analytics into a single web user interface. It empowers service providers to deliver new value-added services clients will pay for.
Unified Platform, IT and OT Visibility
Across IT (data centers, server rooms, edge) and OT (power systems), the Brightlayer Data Centers suite allows MSPs to monitor, automate, and report without juggling multiple tools.
This unified approach reduces tool sprawl and improves response times.
Closing the Infrastructure Gap for MSPs
Physical infrastructure is a blind spot in many MSP portfolios. Brightlayer helps by aggregating telemetry, alarms, and asset data from multiple vendors using protocols like SNMP, Modbus TCP, and MQTT.
The platform delivers high-resolution dashboards, trend analysis, and templated reports to speed root-cause analysis and reduce mean time to repair (MTTR). That enables MSPs to deliver comprehensive services.
Greg Johnson
Managing the Edge with Scale and Speed
Remote sites pose real challenges, such as a lack of on-site staff and exposure to harsh conditions. “These sites are often unmanned and not ideal for IT equipment, yet they must still meet high data center standards,” explained Greg Johnson, sales director for Brightlayer Software at Eaton.
Brightlayer’s DITPM module helps MSPs monitor and fix issues across thousands of locations. Map views, severity-based alarms, and automation make it easier to prioritize issues, restore service quickly, and improve cyber hygiene.
Turning Infrastructure into Client Value and Revenue
More than a tool, Brightlayer is a business opportunity. Along with managed power monitoring and battery/UPS lifecycle programs, MSPs can offer advisory services with Brightlayer analytics and trend data.
“It’s crucial not to overlook UPS and power, the core of IT infrastructure,” Johnson said. “MSPs can stand out by offering end-to-end services, including automated replacements and on-site support when needed.”
Key Benefits of Eaton Brightlayer Software
- Single-pane-of-glass visibility.
- Comprises distributed IT performance management (DITPM), data center performance management (DCPM), and electrical power monitoring system (EPMS).
- Smart alarm suppression and remote remediation.
- Scalable from edge sites to full DCIM deployments.
- Enables new managed services and revenue streams.
PredictPulse Adds Expert Eyes
For larger UPS and PDU deployments, Eaton’s “next-level” PredictPulse service adds 24/7 expert monitoring, predictive analytics, and remote diagnostics. It flags risks like battery, capacitor, or fan failures sometimes weeks to months in advance. This ensures that field techs arrive with the right parts and context, Johnson noted, reducing downtime and service cost.
What’s Next for Brightlayer
Recently, Eaton refreshed the entire Brightlayer product suite. It now features more integrations, a redesigned user interface, and additional tools for service providers.
This will simplify deployment and expand capabilities, Johnson emphasized. “[Brightlayer will offer] deeper analytics and tighter integration with Eaton hardware and digitally enabled services to support both core data centers and the growing edge.”
Ready to Deliver Smarter Services to Clients?
Eaton Brightlayer helps MSPs take control of infrastructure, reduce risk, and unlock new revenue. Scale with Eaton! Visit PowerAdvantage.Eaton.com/Partner
Images: Eaton
