MSPs are under increasing pressure to secure every layer of their clients’ environments while delivering better service with fewer resources. That means looking beyond traditional tools to solutions that address identity risk, communication workflows, and incident response.
In Part 1 of this series, we looked at vendors helping MSPs tackle core challenges like service quality, browser security, and cyber resilience. Here, we turn to another group of providers focused on strengthening the human element of security, improving communications, and standardizing incident response.
Cloaked
Protecting the Human Layer of Security
Dustin Wade (left)
Cloaked provides a digital platform designed to safeguard individuals from data exposure and identity-based attacks. The company focuses on securing the human element of cybersecurity. This area is increasingly targeted by threat actors.
- The MSP Advantage: Cloaked addresses a growing gap: personal data exposure. Its platform protects user identities and reduces the risk of attackers leveraging personal information to access business systems.
- What’s Driving Momentum: After rapid growth in the consumer space, Cloaked is expanding into the channel. MSPs can now offer identity protection as a layered add-on to existing security stacks.
“MSPs generally have been working around defending endpoints and equipment. And data breaches are happening daily because personal data is being exposed and weaponized by AI. Bad actors are getting access to corporate systems by way of personal data. We are here to help stop that and provide a tool for MSPs to use and differentiate themselves in the marketplace.” — Dustin Wade, senior account executive, Cloaked
Accent
AI-driven Communications With a Service Edge
Chris Cameron (right)
Accent is a cloud communications provider delivering VoIP, unified communications as a service (UCaaS), and contact center solutions tailored for MSP partners. The company has evolved from a traditional telecom VAR into a fully cloud-based provider with a growing focus on AI-led optimization.
- The MSP Advantage: Accent combines cloud communications with strong partner support. It delivers enterprise-grade features with a level of service MSPs and their clients can rely on.
- What’s Driving Momentum: The company is expanding into AI-powered workflow optimization. This includes call analysis, automation, and data integration across systems to improve efficiency and customer insights.
“You can use AI for big data gathering and analysis. We have a popular product for, let’s say, call center agents. It will analyze their calls using AI through the lens of their role, identifying all the critical elements that a manager is looking for. Then, that data can enable follow-up workflows, like writing to a CRM, opening a ticket, or launching tasks.” — Chris Cameron, president and CEO, Accent
Level 365
Stephen Howard
Reliable UCaaS With Fast, MSP-friendly Support
UCaaS provider Level 365 offers cloud-based voice services, including desk phones and softphone apps. The company focuses on straightforward offerings and responsive support tailored to MSP partners.
The MSP Advantage: Level 365 focuses on simplicity with fast support and flexible compensation models. MSPs can choose upfront or recurring commissions.
What’s Driving Momentum: The company is building out Voice IQ. Now in early access, it can transform customer conversations with real-time insights from AI analysis.
“Voice IQ is basically an AI suite. We’ll take call recordings, transcribe them, and then allow them to become intelligent. You can use them for coaching, have sentiment, have flags, and then actually interact with that call.” — Stephen Howard, director of sales, Level 365
SIREN Security
Standardizing Incident Response for MSPs
Charles Henson
SIREN Security delivers training and validation programs for MSPs to strengthen their own security posture. Built from real-world MSP experience, the platform helps providers standardize how they prepare for and respond to cyber incidents.
The MSP Advantage: SIREN helps MSPs secure themselves first, then standardize incident response. It combines training, validation, and penetration testing so MSPs practice what they sell.
What’s Driving Momentum: The company is building a network-based incident response model. It aims to act as a “911” for cyber incidents while also generating leads for participating MSPs.
“We want to be the standard for our industry that says, ‘I have an incident. I’m not scared to go in there and do anything. I know exactly what I’m going to do based on the playbook.’ You have to eat your own dog food and make sure you’re practicing good security before you go out and try to sell it.” — Charles Henson, founder, SIREN Security
Don’t miss Part 1 of this article, featuring even more innovative vendors.
Anjali Fluker is managing editor of The ChannelPro Network, where she covers news, trends, and best practices for the MSP community. She specializes in telling the stories that matter to IT providers serving the SMB market. When she’s not reporting on the latest in managed services, she’s connecting with channel pros at industry events across the country.
Images: bnenin — stock.adobe.com modified by Copilot, Anjali Fluker/ChannelPro, LinkedIn
