Kaseya Connect Global 2025 kicked off this week at the MGM Grand in Las Vegas, bringing together MSPs, IT leaders, and channel vendors for a packed agenda focused on automation, AI, security, and sustainable business growth.
ChannelPro’s team is here on site to cover the event and report on its pivotal moments for managed services providers.
The Leadership Vision Continues
This year’s event marks the first Kaseya Connect since longtime CEO Fred Voccola transitioned into the role of vice chairman. Despite the top-level transition, the messaging was strong, cohesive, and purposeful.
“We’re going to help you grow revenue, increase profits, and do it with less effort,” shared Kaseya’s chief product officer Jim Lippie during the event’s Innovation Keynote.
The company’s partner-centric approach has been wildly successful, according to Kaseya’s Chief Marketing Officer, Brendan Reid. “Top-performing Kaseya customers now grow 25 to 30% faster than their industry peers.”
A Platform with Purpose
Kaseya’s AI-powered platform, Kaseya 365, now supports 5.5 million endpoints managed by thousands of MSPs, and has saved customers over $1 billion since its launch in 2024. It’s safe to say the “getting-to-know-you” phase of artificial intelligence in the IT channel is officially over.
So, what comes next?
Chief Product Officer Jim Lippie
“We are finally closing the gap between what the platform enables and what techs actually do,” Lippie said. “AI will never replace your team — it will make your team better.”
A major announcement that underscored that was Kaseya 365 Ops, a new automation layer built into the existing Kaseya 365 platform.
Designed to address one of the largest cost areas for MSPs, labor, it orchestrates PSA, documentation, password rotation, quoting, billing, and more, the tool promises to save MSPs up to 160 hours per month — the equivalent of one full-time tech.
“With 365 Ops, you can run your MSP with fewer techs, with fewer mistakes, and more margin,” said Lippie. “If you’re still buying all these tools separately, you’re burning time and cash.”
At an introductory price of $119 per tech per month, Kaseya estimates MSPs will save up to $280 monthly compared to purchasing standalone tools. The automation is powered by Cooper AI, which is included at no extra charge.
Strengthening Security, Reducing Spend
Kaseya also announced a new SIEM platform built specifically for MSPs, combining RocketCyber and SaaS Alerts telemetry to deliver real-time threat detection across endpoint and cloud environments. Unlike enterprise SIEM solutions, this offering is fully managed and affordably priced — $1 per user for 500 qualifying partners during early release.
“This is a fully managed SIEM, built for MSPs, priced for MSPs,” Lippie said. “It gives smaller MSPs enterprise-style visibility without enterprise headaches.”
The Gift of Backup
For MSPs still struggling to standardize backup across clients, Kaseya made another bold move: free Datto hardware. Partners can now receive up to three backup appliances per location with no upfront hardware cost — a decision Lippie framed as both strategic and partner-driven.
“For years, Datto has been the best backup solution in the industry — now it’s also the best value,” Lippie said.
Returning to the Datto lineup is a 2TB ALTO model. The ALTO 5 model boasts encrypted storage and no price increase — helping partners up their backup game without reducing margin.
Other backup-related announcements at Kaseya Connect Global included a 10% price reduction on Datto BCDR, along with a new co-terming option, allowing MSPs to align client agreements to end at the same time client contracts do.
“You get the benefits of a term agreement with the flexibility of month-to-month,” said Frank Debenedetto, Kaseya’s GTM general manager, MSP suite.
The Crowd Responds at Kaseya Connect Global
One of the loudest applause lines tied into the partner-first philosophy: phasing out high watermark billing.
High watermark billing is a pricing model where an MSP is charged based on the highest usage level reached during a billing period — even if actual usage dips afterward.
The phase out will start with SaaS Protect, Spanning, and Azure Backup and expand from there over time.
Summing Things Up
Sparks fly as the Innovation Keynote concludes
Kaseya isn’t just making incremental improvements—it’s redefining how MSPs engage with its all-in-one suite while attacking labor costs head-on.
Whether it’s helping partners sharpen their operational efficiency, secure clients, or grow margins, the company envisions a future where MSPs don’t just survive market pressures—they scale past them.
