First Things First’s Owner Melissa Hockenberry brings big answers to some important topics to help MSPs achieve greater success, like what invisible habits can set them apart, how to get more from peer groups, and how to best educate their clients.
We asked these 3 questions:
- What invisible habits separate successful MSPs from the ones that stay flat?
- How can peer group members get past the politeness stage and really hold each other accountable?
- Marketing experts say “MSPs need to educate their clients in order to sell to them!” What’s the best way to do that?
Melissa Hockenberry is a passionate professional focused on educating customers and employees to retain revenue and improve performance. Immersed listener who can hear beyond what is being said to uncover the larger challenges. Engaging and informative presenter with a passion for creating enjoyable learning experiences. Practiced in developing and managing new initiatives to improve business process.
About First Things First
First Things First Training & Consulting helps managed-service providers (MSPs) and other technology businesses use customer experience, retention, and streamlined processes to boost revenue. With more than 30 years of business experience, including building training programs from the ground up, integrating software solutions for over 250 companies, and organizing large-scale events, First Things First offers what they describe as a three-step approach: ask thoughtful questions, document efficiently, and deliver actionable, right-sized solutions that their clients can maintain.
