Archive for Karen D. Schwartz
Future of Customer Service: Will AI Take Over?
March 28, 2024 | Karen D. Schwartz
As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante.
The vCISO Opportunity: How Your MSP Can Take Advantage
February 18, 2024 | Karen D. Schwartz
Security officer services are hot right now. Are you selling them?
The QBR is Not Dead: 3 Steps to Strategic, Value-driven Business Reviews
December 18, 2023 | Karen D. Schwartz
Reinvent service reviews around mutual planning and success by following these best practices recommended by top MSPs.
Why AI is a Powerful – But Flawed – Recruitment Tool for Diverse Candidates
October 30, 2023 | Karen D. Schwartz
AI tools can avoid biases or perpetuate them, depending on who is training them. Human discernment is still crucial for DEI initiatives.