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Archive for Karen D. Schwartz

Future of Customer Service: Will AI Take Over?

March 28, 2024 |

As customers push for faster, better service, many MSPs are thinking about incorporating AI in some capacity to up the ante.

The vCISO Opportunity: How Your MSP Can Take Advantage

February 18, 2024 |

Security officer services are hot right now. Are you selling them?

The QBR is Not Dead: 3 Steps to Strategic, Value-driven Business Reviews

December 18, 2023 |

Reinvent service reviews around mutual planning and success by following these best practices recommended by top MSPs.

Why AI is a Powerful – But Flawed – Recruitment Tool for Diverse Candidates

October 30, 2023 |

AI tools can avoid biases or perpetuate them, depending on who is training them. Human discernment is still crucial for DEI initiatives.

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