This case study of a fictional IT company demonstrates how an organization can be broken down using some of the tools discussed in the book Getting To The Next Level. It also models how to design a business from the top down using the Pyramid of Purpose and Value, and provides an example of how to build a business from the ground up using Business Agile Strategy Execution.

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San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
Business Strategy
Business Tools
Getting to the Next Level: Case Study – Setting Up for Success
Dissection of a fictional IT company that is struggling to get to the next level.
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