Include:
Tech
Cybersecurity
Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

ChannelPro Network Awards

hello 2
hello 3

News

July 24, 2017 |

SolarWinds MSP Launches MSP Manager Mobile App

Available for Android and iOS devices, the new app gives field techs instant access to information they need to service customers straight from their smartphones and tablets.

SolarWinds MSP, a maker of scalable IT service management solutions for IT solution providers and MSPs, has launched a new mobile app for both Android†and iOS†mobile devices. Named MSP Manager, the new software provides instant access to support tickets and customer information that technicians need to resolve customer†issues quickly.

MSP Manager allows users to manage customer service support with integrated ticketing, tracking, and billing. The†MSP Manager mobile app provides access to that information straight from mobile devices. The app also enables users to:

  • Open a ticket with four quick pieces of information, all chosen from drop-down menus
  • Start and pause time trackers to automatically report time spent with a customer; timers can be “stacked” if working on multiple issues
  • View tickets and schedules instantly
  • Access the app with quick login; four-digit or fingerprint sign-in, for devices that support it
  • Receive instant notifications of new tickets or status changes on the mobile device, or any wearable device that accepts push notifications such as the Apple Watch
  • Document complex wiring details, error messages, or configurations quickly and easily with photo attachments; photos can be attached to tickets and notes, reducing the need to manually input a written description
  • Report expense items purchased for customers, such as cables, equipment, dongles, or software
  • Plan the most efficient driving route for a day of on-site visits with mapping of all locations

MSP Manager is now integrated within the SolarWinds MSP Remote Monitoring and Management platform, supporting user’s single pane of glass experience.†


Editor’s Choice

Exclaimer is Embracing MSPs With a New Program. Could Email Signatures Be Newest ‘as a Service’ Offering?

February 28, 2024 |

If you never thought email signatures could be a source of recurring revenue, think again. Managing it can help you and your customers monetize email in a way you probably never thought possible.

EXCLUSIVE INTERVIEW: Dell’s New Chief Partner Officer Denise Millard Gets Candid on AI

February 23, 2024 |

Dell’s new chief partner officer believes that 2024 is the year that artificial intelligence becomes “real” for businesses and consumers alike.

EXCLUSIVE INTERVIEW: Nerdio CEO Shares Insights on Integrating AI in MSP Operations

February 22, 2024 |

Fresh off of his company’s recent announcements, Vadim Vladimirskiy shares how Nerdio is committed to leveraging AI and other technologies to enhance the MSP experience.


Related News

Growing the MSP

Explore ChannelPro

Events

Reach Our Audience