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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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Press Releases

May 12, 2017 |

ServiceNow Launches Software Asset Management

Make Vendor Audits Painless and Under Reporting of Software Use a Thing of the Past

ORLANDO, Fla. – KNOWLEDGE 17 – May 10, 2017, ServiceNow (NYSE: NOW) today announced the industry’s first software asset management solution that gives businesses the power to fix licensing issues before they affect their bottom line. Licensed software is now found in every enterprise department and managing compliance to these complex software contracts has become a minefield for IT. With vendor software audits on the rise,[1] it has become more important than ever to address licensing problems fast or risk facing severe financial penalties. Software Asset Management combines catalog, procurement and orchestration all in one system of action. With a few simple clicks, enterprises can quickly and easily allocate and reclaim software licenses to address non-compliance and avoid the pains associated with vendor audits. IT can also eliminate budget-draining software waste (shelf-ware), resulting in significant cost-savings for the enterprise. Now, enterprises can confidently make the most of their licensed software to move their business faster.

Software license and maintenance costs account for nearly one-third of IT budgets and complexity goes beyond just the software installed on end-user devices. The growth of software-as-a-service means that organizations need to adopt a way to measure and manage consumption of cloud software, especially with the rise of shadow IT[2]. Adding to the complexity, some software vendors base their licenses on service capacity and other factors, which can be difficult to track when running on an array of public and hybrid clouds. In addition, most companies still manage their software by manually updating spreadsheets and hoping that they do not get audited by their vendors.

“As software drives greater innovation across the enterprise, it also demands more strategic oversight and powerful levers to optimize its use,” said Karel van der Poel, general manager, Analytics and IT Business Management, ServiceNow. “With ServiceNow Software Asset Management, CIOs have the means to master the management of software licensing and proactively support the business. They can make vendor audits painless and under reporting of software use a thing of the past.”

ServiceNow Software Asset Management tames complexity by tracking commercial software throughout its entire lifecycle. This allows enterprises to:

  • Automate software license spend. With Software Asset Management on the Now Platform, organizations can take control on the software request and allocation process across the global enterprise.
  • Get a real-time view of licensed software compliance position. Enterprises now can get a clear picture of all their licensed software and how they are being used. They can perform highly accurate normalization using more than a million normalization rules. This helps to identify license-relevant product counts, when for instance, multiple versions apply to the same license. Leverage the ServiceNow CMDB and pre-built Discovery Maps automatically to relate software entitlements to the correct software installations.†
  • Take a proactive approach to reconciliation and remediation. Software Asset Management reports license compliance issues by reconciling contract information with the discovered inventory of products against the contracts and reporting license compliance issues. If a non-compliance issue is found, the software can initiate remediation activities that continue in the same Now Platform, such as the automated reclamation of a license by un-installing it from a user’s machine. ServiceNow provides current compliance positions across software publishers through interactive dashboards. Software asset managers always have up-to-date usage information on hand.
  • Eliminate software waste and optimize license usage. Now software asset managers gain insight to employees’ actual usage of software. The system can identify when licenses are underutilized to make sure they are re-distributed to users who need them. If an employee leaves the company or changes roles, the system makes it easy to reclaim the license.

Current products on the market typically can identify licensing issues but do little to help businesses resolve them. ServiceNow Software Asset Management allows organizations to go beyond traditional reporting by providing remediation options to fix non-compliance within a single System of Action. It leverages data and automation capabilities already found in the Now Platform, including the CMDB, hardware Asset Management and Software Discovery. When combined with ServiceNow Application Portfolio Management, enterprises can expand to manage their home-grown applications, levels of utilization and cost of maintenance to avoid duplication and ensure that the preferred application and version is being used.

For more information, go to this Community blog .

ServiceNow Software Asset Management will be available in the third quarter of 2017.

About ServiceNow

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines and departments. Unstructured. Undocumented. Unimproved for years. With the ServiceNowÆ System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights and drive to action. Your employees are energized. Your service levels improve. And you realize game-changing economics. Work at Lightspeed. To find out how, visit

© 2017 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.




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