Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


ChannelPro Network Awards

hello 2
hello 3


June 13, 2013 |

SolarWinds Improves Web Help Desk

The IT help desk and asset management solution adds asset auto-discovery for keeping IT inventories current.

IT management software developer SolarWinds has improved its Web-based IT help desk and asset management solution SolarWinds Web Help Desk (WHD).

SolarWinds WHD streamlines dynamic help desk ticketing through each request’s life cycle, helping to simplify and automate complex help desk environments. Now with asset auto-discovery, IT pros can keep IT inventory current by scheduling automated discovery of all hardware and software assets and information including hostname, model, serial number, logged-in user, operating system, hard drive, memory, and installed software.

In addition, WHD now supports integration with SolarWinds network and systems management software including SolarWinds Network Performance Monitor, SolarWinds Server & Application Monitor, and SolarWinds Network Configuration Manager.

This new SolarWinds integration feature enables IT pros to import asset information populated by SolarWinds’ software into SolarWinds Web Help Desk and convert and configure network device, server, and critical application performance alerts directly into trouble tickets in SolarWinds Web Help Desk.

Features of the latest SolarWinds WHD include:

  • Automated ticketing.
  • Automatically conversion of service request emails into trouble tickets.
  • Leveraging of help desk integration with SolarWinds systems and network monitoring tools.
  • Unlimited routing and ticket update automation.
  • Automated ticket creation for common and repetitive service requests.
  • Simplified ticket management with graphical and intuitive Ticketing Dashboard.
  • Dynamic Ticket Forms for clients to create IT tickets.
  • Importing of service tickets from old, legacy systems.
  • Knowledge base management for end user self-service issue resolution.
  • Asset management.†

SolarWinds WHD starts at $695 and includes the first year of maintenance.

Editor’s Choice

Exclaimer is Embracing MSPs With a New Program. Could Email Signatures Be Newest ‘as a Service’ Offering?

February 28, 2024 |

If you never thought email signatures could be a source of recurring revenue, think again. Managing it can help you and your customers monetize email in a way you probably never thought possible.

EXCLUSIVE INTERVIEW: Dell’s New Chief Partner Officer Denise Millard Gets Candid on AI

February 23, 2024 |

Dell’s new chief partner officer believes that 2024 is the year that artificial intelligence becomes “real” for businesses and consumers alike.

EXCLUSIVE INTERVIEW: Nerdio CEO Shares Insights on Integrating AI in MSP Operations

February 22, 2024 |

Fresh off of his company’s recent announcements, Vadim Vladimirskiy shares how Nerdio is committed to leveraging AI and other technologies to enhance the MSP experience.

Related News

Growing the MSP

Explore ChannelPro


Reach Our Audience