Zultys, a unified communications provider, has launched the MX Release 6.0, the next generation of software for its flagship UC product series, available through its channel partners. MX Release 6.0 offers desktop video, mobility features, integration with Microsoft Outlook and Microsoft Exchange, as well as integration with Salesforce.com.
Video Capabilities
Video conferencing is especially vital as companies increase their number of teleworkers and expand globally. According to Forrester Research, 56 percent of small-to-medium sized enterprises have or plan to deploy video in the near term.† The latest release incorporates MXvideo, which provides integrated point-to-point HD video for Zultys’ MXIE desktop Unified Communications client. Your customers could conduct secure, reliable, “face to face” meetings in real-time, regardless of individual location, promoting increased productivity, collaboration, and teamwork. This functionality requires no added hardware and is performed with one click.
MXvideo key features and benefits include:
- High-definition, point-to-point desktop video support in a secure, fully integrated user experience
- Easy to deploy and use; launched and controlled within MXIE, users may move from instant message to voice, and add video with a single click
- Immediate ROI by reducing travel expenses and facilitating more productive meetings
- No additional servers or software required other than MX Release 6.0
Mobile Features
According to a new forecast from IDC, mobile workers accessing enterprise systems worldwide will top one billion this year and 1.2 billion by 2013. MXmobile is designed to integrate mobile workers into the corporate voice and unified communications system. A real-time unified communications client, MXmobile provides mobility with presence, instant messaging, call handling and more, essentially transforming your customer’s handheld mobile device into a desktop IP business phone. Zultys’ mobility solutions also support the iPhone.
MXmobile feature enhancements include:
- Call transfer, manually or via local BlackBerry address book or corporate MX directory
- Call park for another user that can be retrieved via MXIE or any other phone on the system
- Call hold, complete with music on hold and retrievable via any phone on the system
- Call action screen that shows a list of active calls and access to call control functions
- No requirement for additional servers; only a light device application
Integration With Salesforce.com and Microsoft
MX Release 6.0 also offers integration with Salesforce.com and Microsoft Outlook and Microsoft Exchange server. The Zultys Salesforce.com Communicator integrates the Zultys IP Phone System and the Salesforce.com CRM application suite for full call control from within the contact record, and includes capturing call notes, providing inbound contact record screen pop, executing holds and transfers, and click-to-call capabilities.
Likewise, the Zultys Outlook Communicator provides integration between the Zultys IP Phone System and Microsoft Outlook. Users have full call control from within Outlook, and can execute calls directly from Outlook. The product also synchronizes presence with the Outlook calendar, and users may change presence directly from Outlook.
Boosting Your Customer’s Customer Service
Your SMB customers rely on efficient customer service to meet their customers’ needs. The Zultys Message Escalation feature of MX Release 6.0 improves customer service and business operations for companies providing time-critical customer services and care. The Zultys Message Escalation ensures a 100 percent receipt of company voicemails and faxes through a customizable chain of e-mail and voice call alerts that continue until action is taken on the voicemail or fax.
Contact Center PerformanceMX Release 6.0 also extends the capabilities of the MXreport contact center reporting tool, enabling contact center managers and supervisors to compose custom statistical reports for multiple agents and contact center groups.
The latest release also extends the operation of Zultys’ “ZIP5-series” of desktop phones, improves electronic fax handling, and enhances security in an enterprise environment through Active Directory/LDAP authentication.
