SysAid Updates Its CSS Software Product
Customer Service Support 2.5 includes a new SLA/SLM module, an integrated task calendar, a customizable report-building wizard, and other tools for managing the service desk.
CSS and service management software developer SysAid Technologies Ltd. has publicly launched the latest version of its Customer Service Support software.
The latest version of CSS, 2.5, features a new SLA/SLM module, an integrated task calendar, a customizable report-building wizard, and other tools for managing the service desk.
The new SLA module was designed to support professionals in creating and tracking service-level agreements (SLAs) and gauging the quality of support they provide to individual customers.
The SLM tool, on the other hand, collects various SLAs, measures key performance indicators, and analyzes overall service delivery.
According to SysAid CEO Israel Lifshitz, the new upgrades enable SMBs to achieve “timely and personalized service response.” He adds, “CSS 2.5 enables administrators of small and large businesses alike to take a proactive approach to service management and enhance the customer experience, as well as achieve greater accuracy, resulting in higher credibility for the company.”
Other notable features of CSS 2.5 include an integrated SysAid Calendar, which automatically logs service request due dates and activities, an API functionality for integrating SysAid with other external applications, and improved customization options.
CSS 2.5 is an on-demand SaaS hosted in SysAid data-centers. The Free edition is a fully functional edition suitable for small organizations serving up to 100 service requests per month. The Pro-edition is aimed at larger support departments.
