SysAid Launches New 7.0 Version of SysAid IT Help Desk Software
The company enhances existing software and adds new functionality, including a SLA/SLM module designed to help IT staffs measure and improve service delivery.
SysAid Technologies Ltd., a provider of help desk software solutions and customer service support (CSS) software, launched its latest version of help desk software, SysAid IT 7.0, featuring a new SLA/SLM module, a fully integrated SysAid task calendar, and 130 new capabilities to help IT professionals better manage their IT infrastructure and provide improved service.
The new SLA module provides IT departments with tools to measure the quality of support they provide to fulfill existing service level agreements (SLAs), provide better service, and improve customer satisfaction. SysAid service level management (SLM) features a dashboard that collects different SLAs, measures key performance indicators, and helps analyze the overall success of service delivery.
“Our goal at SysAid has always been to provide companies of all sizes with a variety of simple, easy to install and use software tools,” says Israel Lifshitz, founder and CEO of SysAid. “Our new SLA/SLM module is a simple and effective way for IT departments to ensure that they are meeting their service requirements, but more than that, it enables them to identify and investigate where they have been successful and what needs to be improved.”
Other features of the new release include the integrated SysAid calendar that automatically logs updates to track all activities, due dates, and software support expiration dates, and may be synchronized with Microsoft Exchange.†A new SysAid iPhone application enables users to respond to service requests anytime, anywhere.
Improvements have also been made to the embedded Live Chat module, including the ability to initiate remote control sessions directly from the chat box. And, a new SysAid report building wizard creates customized reports. The end-user portal is now available in 44 languages as well.
SysAid IT 7.0 is available in SaaS, Pro, and Enterprise editions. A version is also available free of charge to small businesses with fewer than 100 users.